Hannah Marvin
fulton
Summary
Proven leader and effective problem-solver with extensive experience at Dunkin, adept at multitasking and fostering teamwork. Excelled in customer engagement and operational efficiency, enhancing team performance and customer satisfaction. Skilled in time management and customer service, consistently representing company values positively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin
01.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Server/Bartender
Lakeview Lanes
09.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Shift Manager
Wendys Restaurant
06.2021 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
Team Member
Scoops Ice Cream
06.2019 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate of Science - Medical Imaging
Cayuga Community College
Fulton, NY05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Initiative and Self-motivation
- Positive company representation
- Problem-solving
- Customer engagement
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Crew Member
Dunkin
01.2024 - Current
Server/Bartender
Lakeview Lanes
09.2023 - 01.2024
Shift Manager
Wendys Restaurant
06.2021 - 06.2023
Team Member
Scoops Ice Cream
06.2019 - 06.2021
Associate of Science - Medical Imaging
Cayuga Community College
Similar Profiles
Lucas HartingerLucas Hartinger
Barista at DunkinBarista at Dunkin
Victoria Cruz-BahenaVictoria Cruz-Bahena
Crew Member at DunkinCrew Member at Dunkin
Isabel Huinac SonIsabel Huinac Son
Assistant Manager at DunkinAssistant Manager at Dunkin
Taylor LeathersTaylor Leathers
General Manager at DunkinGeneral Manager at Dunkin
TAYLOR ASHBYTAYLOR ASHBY
Security Officer at SecuritasSecurity Officer at Securitas