Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Mathis

Dickson,TN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CNA

TriStar Horizon Medical Center
01.2021 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Receptionist

Doggy Day Care
01.2020 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Server/Host

Ruby Tuesday
08.2019 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server/Manager

Lin’s Kitchen
01.2018 - 08.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Airline High School
Bossier City, LA
05-2019

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Basic life support
  • Maintaining confidentiality
  • Compassionate communication
  • Complex Problem-solving
  • Multitasking and organization

Certification

  • Louisiana Certified Nursing Assistant
  • First Aid/CPR

Timeline

CNA

TriStar Horizon Medical Center
01.2021 - Current

Receptionist

Doggy Day Care
01.2020 - 06.2020

Server/Host

Ruby Tuesday
08.2019 - 01.2020

Server/Manager

Lin’s Kitchen
01.2018 - 08.2019

High School Diploma -

Airline High School

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