Summary
Overview
Work History
Education
Key Qualifications
Certification
Accomplishments
References
Timeline
Generic

Hannah Maxwell

Fort Lauderdale,FL

Summary

Adaptable, energetic and well-rounded professional equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting staff and customers and identifying opportunities for improvement. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Nexus Wifi
06.2020 - Current
  • Managed office operations and provided round-the-clock technical support to 800+ national commercial clients, including virtual management.
  • Led and motivated remote teams across multiple time zones, fostering collaboration and achieving project milestones ahead of schedule.
  • Shared knowledge of products and services to potential customers, resulting in increased monthly revenue.
  • Developed and nurtured client connections, leading to increased revenue generation.
  • Efficiently provided administrative services including office scheduling, new hire packets and orientation, spreadsheets, payroll management, and precise client file maintenance.
  • Ensured smooth purchasing processes and sustained inventory levels
  • Generated growth opportunities for employees by providing education and training.
  • Provided exceptional phone-based and in-person customer service to clients
  • Provided employees with alternative solutions to effectively manage challenging situations
  • Ensured satisfactory resolution of issues raised by clients, client customers and employees.
  • Provided contract creation and precise estimations to a wide range of customer base
  • Ensuring efficient ticket handling by consistently documenting and updating troubleshooting progress, while effectively communicating with clients
  • Oversaw complex logistics of installation/repair routes for technicians throughout the country, including equipment procurement/preparation and scheduling coordination with commercial business owners. Also responsible for organizing travel arrangements and verifying accurate paperwork submission.
  • Handled check deposits, generated invoices, and ensured accurate billing documentation.
  • Managed the planning and execution of company special events, including holiday parties

Behavioral Health Specialist

Blanchfield Army Community Hospital
06.2015 - 08.2019
  • Provided exceptional patient care and clinical services utilizing excellent bedside manner, strong communication skills, medical knowledge, and technical expertise
  • Perform medical administrative procedures, maintained medical equipment, upheld safety/infection control policies as safety manager, purchased medical and office supplies/equipment, gathered and monitored training data for a department of 178 people and increased proficiency from 40% to 87%
  • Directly supervised 19 personnel (15 civilian, 4 active duty soldiers) and provided counseling, guidance and mentorship
  • Admit, provide mental health care including individual and group therapy, discharge patients, ensuring all paperwork (electronic and paper) is accurately completed
  • Created Standard of Procedure guidance policies and binder for 3 outpatient clinics to meet federal standards
  • Maintained accurate key control log for the outpatient clinics and inpatient ward
  • Ensure safety/infection control standards are met and provide safety and infection control education to staff
  • Complete administrative tasks efficiently such as purchasing medical equipment and supplies, managing staff schedules (15 personnel), scheduling/providing training/seminars and counseling staff members on progression and competency

Education

Behavioral Health Technician School

United States Army
Fort Sam Houston, TX
01-2015

High school Diploma -

William Mason High School
Mason, OH
01-2014

Bachelor of Science - Commerce

Miami University
Oxford, OH

Key Qualifications

  • Active Secret Clearance
  • Administrative
  • Attention to Detail
  • Training
  • Management
  • Customer Service/Relations
  • Problem Solving
  • Project Management

Certification

  • Nationally Certified Psychiatric Technician
  • HAZMAT certified

Accomplishments

  • Good Conduct Medal; Compliance with the demands of the military environment, loyal and obedient to their superiors, faithfully supported the goals of their organization and the Army and conducted themselves in such an exemplary manner as to distinguish them from their fellow soldiers.
  • Army Superior Unit Award-Shows ability to work well with a team.

References

  • Rakesh Patel, Direct Supervisor, Nexus Wifi, West Chester, OH, 45069, (513) 348-0990
  • Jason David, Direct Supervisor, Nexus Wifi, West Chester, OH, 45069, (513) 257-6846
  • Nick Wilson, Technical Supervisor Peer, Nexus Wifi, West Chester, OH, 45069, 937-626-8088

Timeline

Office Manager

Nexus Wifi
06.2020 - Current

Behavioral Health Specialist

Blanchfield Army Community Hospital
06.2015 - 08.2019

Behavioral Health Technician School

United States Army

High school Diploma -

William Mason High School

Bachelor of Science - Commerce

Miami University

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Hannah Maxwell