Hannah Mayo
Hopewell,VA
Summary
Experienced in nonprofit service with a proven track record, excelling in crisis management and relationship building. Highly experienced in data entry, maintaining confidentiality, and providing tools to help vulnerable populations not only sustain but excel. Unique knowledge and creative abilities to manage and optimize social media channels, a genuine desire to see people flourish, and to build relationship with partner community organizations.
Overview
8
8
years of professional experience
Work History
Social Media Specialist
Coalition Against Poverty in Suffolk (CAPS)
01.2023 - 08.2024
- Job responsibilities: management of social media accounts, homeless databases and data entry; use of high-resolution photos, engage with the social media audience, create content using Canva, and writing blogs for the organization; author of storytelling for client success stories on all CAPS platforms; Facebook and Instagram management to building relationship and network through marketing and advocating
Service Administrator
Coalition Against Poverty in Suffolk (CAPS)
01.2021 - 01.2024
- Job responsibilities: serves as first contact for clients seeking assistance while conducting interviews and screening for these individuals; places all data entry into the Homeless Management Information System efficiently each month; conducts screening for clients while providing assistance with budgeting, housing referrals, and other appropriate services like budgeting, legal aid, food resources, faith-based programs and social support systems; determination of eligibility for clients who seek bill assistance
Intake Specialist (Regional Housing Crisis Hotline)
ForKids
06.2020 - 02.2021
- Job responsibilities: conducting initial telephone screenings with callers seeking housing assistance, screening all requests for financial assistance (utilities, rent, mortgage etc), providing agency information and shelter placements to callers, connecting callers with the appropriate internal or external resources
Partner Service Representative
Christian Broadcasting Network
01.2017 - 01.2020
- Job responsibilities: providing customer service in call center, taking inbound and outbound calls, speaking with crisis callers, using computer skills including use of Windows-based system and web browser, accepting pledges and fundraising for the organization, providing prayer, encouragement, and resources for callers; communicating professionally and confidentially with callers and teammates
Education
Missions and Outreach Program
Ignite Academy
01.2010
Bachelor of Arts - Concentration in Christian Ministry and Nonprofit Outreach, Minor in Psychology
Regent University
01.2020
Skills
- Conflict Resolution
- Content marketing
- Active Listening
- Attention to Detail
- Visual storytelling
- Social media management
- Customer service
- Relationship building
- Teamwork and communication
Awards
Christian Character Award, Wave Leadership College
Timeline
Social Media Specialist
Coalition Against Poverty in Suffolk (CAPS)
01.2023 - 08.2024
Service Administrator
Coalition Against Poverty in Suffolk (CAPS)
01.2021 - 01.2024
Intake Specialist (Regional Housing Crisis Hotline)
ForKids
06.2020 - 02.2021
Partner Service Representative
Christian Broadcasting Network
01.2017 - 01.2020
Bachelor of Arts - Concentration in Christian Ministry and Nonprofit Outreach, Minor in Psychology
Regent University
Missions and Outreach Program
Ignite Academy
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