Hannah Mbu
Hyattsville,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Health Management Inc
Washington , DC
09.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Data Entry Clerk
Dominion Residence
Lanham , MD
01.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Verified accuracy of computer system information by updating [Type] data.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Data Entry Clerk
Meiger Health
Washington , DC
01.2019 - 11.2019
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of computer system information by updating [Type] data.
- Exceeded goals through effective task prioritization and great work ethic.
Data Entry Clerk
Premier Health Services
Washington , DC
03.2019 - 07.2019
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Scanned documents and saved in database to keep records of essential organizational information.
- Exceeded goals through effective task prioritization and great work ethic.
- Corrected data entry errors to prevent duplication or data degradation.
Data Entry Clerk
McDonald's
Hyattsville , MD
07.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Corrected data entry errors to prevent duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate Degree - Communications Technology
Prince George's Community College
Upper Marlboro, MD12.2024
High School Diploma - Communications
Presbyterian High School Kumba
Cameroon 06.2016
Skills
- Professional Telephone Demeanor
- Speaking
- Schedule Mastery
- Active Listening
- Microsoft Word
- Problem-Solving Ability
- Customer Relationship Management
- Livechat Messaging
- Conflict Resolution
- Report Preparation
- Retail Sales Customer Service
- Issue and Complaint Resolution
- Coordination
- Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Data Entry Clerk
Health Management Inc
09.2021 - 11.2022
Data Entry Clerk
Premier Health Services
03.2019 - 07.2019
Data Entry Clerk
Dominion Residence
01.2019 - 01.2020
Data Entry Clerk
Meiger Health
01.2019 - 11.2019
Data Entry Clerk
McDonald's
07.2017 - 07.2018
Associate Degree - Communications Technology
Prince George's Community College
High School Diploma - Communications
Presbyterian High School Kumba
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