Hannah McAllister
Richmond,VA
Summary
Proven to excel in high-pressure environments, I have leveraged my strong work ethic and positive demeanor as a barista at a private coffee shop, a hostess at a private restaurant, and a front of house worker at Chick-fil-A to enhance customer satisfaction significantly. Skilled in food and beverage preparation and customer service, I consistently contributed to a welcoming atmosphere, achieving high customer satisfaction scores. My ability to collaborate effectively with teams further underscores my commitment to operational excellence. I am dedicated to following health and safety guidelines and handling food items properly while creating an enjoyable experience for customers.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
02.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Hostess
Appalachia Kitchen
11.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
The Snowshoe Hare
01.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Arts - National Security Studies
Patrick Henry College
Purcellville, VA05.2027
High School Diploma -
Wisdom Academy
05.2023
Skills
- Strong work ethic
- Positive demeanor
- Food and beverage preparation
- Cash handling proficiency
- Order taking
- Customer service
- Cleaning and sanitation
- Phone etiquette
- Team collaboration
Timeline
Front of House Employee
Chick-fil-A
02.2024 - Current
Hostess
Appalachia Kitchen
11.2023 - 01.2024
Barista
The Snowshoe Hare
01.2023 - 08.2023
Bachelor of Arts - National Security Studies
Patrick Henry College
High School Diploma -
Wisdom Academy
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