Summary
Overview
Work History
Education
Skills
Timeline
Generic

HANNAH MCCARTHY

Ann Arbor

Summary

Personable and resourceful individual with talent for building strong relationships and fostering community connections. Well-versed in housing policies and support services, with skills in case management and client advocacy. Dedicated to making positive impact by ensuring clients secure stable and affordable housing solutions.

Overview

3
3
years of professional experience

Work History

Housing Case Manager

Shelter Association of Washtenaw County
03.2025 - Current
  • Developed individualized housing plans to address client needs and improve stability.
  • Coordinated with local agencies to secure resources and support services for clients.
  • Conducted regular assessments to monitor client progress and adjust interventions as necessary.
  • Implemented strategies to resolve housing-related barriers for clients effectively.
  • Maintained detailed case notes and documentation in HMIS Servicepoint in compliance with MSHDA standards.
  • Assist client in housing search, based upon a “Housing First” philosophy.
  • Assist clients in applying for disability income, and other supportive benefits, as needed


Operations Specialist- Contingent

Shelter Association of Washtenaw County
07.2024 - 03.2025
  • Direct client facing role ensuring effective and safe operation of the shelter floors in line with the values of the SAWC.
  • Interacting with clients in a non-judgmental ethical manner, as in line with the NASW Code of Ethics
  • Responsible for the operations of various floors in the Shelter.
  • Ensure all current clients have checked in to the building appropriately, and every client in the building is accounted for.
  • Supportive, empathetic, confidential listening, and offering clients general assistance.
  • Implemented SAWC operations policies and procedures
  • Document various client information and activities in the HMIS database system and in shift notes professionally and accurately.
  • Responsible for cleaning of the facility and the ordering of supplies.
  • Provide active support during times of crises

Server

Uptown Coney Island
08.2022 - 03.2024
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Use a point of order (POS) system to input food orders and assist customers with paying for their meals

Education

Bachelor of Social Work - Criminology and Criminal Justice

Eastern Michigan University
Ypsilanti, MI
08-2026

Skills

  • Client advocacy
  • Maintaining confidentiality
  • Community resource navigation
  • Verbal and written communication
  • Certified in CPR/AED
  • Documentation and recordkeeping

Timeline

Housing Case Manager

Shelter Association of Washtenaw County
03.2025 - Current

Operations Specialist- Contingent

Shelter Association of Washtenaw County
07.2024 - 03.2025

Server

Uptown Coney Island
08.2022 - 03.2024

Bachelor of Social Work - Criminology and Criminal Justice

Eastern Michigan University

Similar Profiles

CREATE PROFILE