Summary
Overview
Work History
Education
Skills
Certification
References
Community Service
Timeline
Generic
Hannah Grace McCullough

Hannah Grace McCullough

Hendersonville,NC

Summary

Dynamic IT professional with a proven track record at J.P. Morgan Chase, excelling in Java development and AWS applications. Adept at delivering exceptional technical support and user training, fostering collaboration, and enhancing system efficiency. Committed to achieving goals through agile methodologies and strong customer service skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Technology Support

UNC Asheville
08.2023 - Current
  • Assist faculty and staff with university provided devices.
  • Help maintain the university’s retiree and alumni G-suite.
  • Install and update university software and service hardware on university devices.
  • Update and maintain software for automatic processes.

IT Consultant at J.P. Morgan Chase

Korn Ferry
10.2022 - 02.2023
  • Java development for J.P. Morgan Chase on the call-line support software
  • Work with AWS applications and databases to save and sort call recordings.
  • Daily meetings and goals and two week sprints to get stories completed for call recordings.

IT Consultant at Gap

Manifest Solutions
06.2022 - 09.2022
  • Six-week Java and Agile focused bootcamp to prepare and learn technologies commonly used in the field.
  • Contracted out to Gap to work on the order lifecycle aggregation gateway.
  • Daily meetings and goals and two week sprints to get stories completed for the order lifecycle.

Technical Support

OSU Office of Distance Education and ELearning
01.2020 - 12.2020
  • Daily checks on classrooms to ensure all technology, lighting, etc. is working properly.
  • Attend appointments made by professors and students to assist and teach about available technology.
  • Help professors and students with Carmen, Zoom, BuckeyeBox, and other OSU related online classroom resources.
  • Assist professors with their course pages and processes for eTeaching.

Server

Borgata Pizza Cafe
09.2018 - 01.2020
  • Utilize Clover tablets for taking customer orders and processing payments.
  • Multi-task by serving an average of 6-7 tables at a time.
  • Collaborate with team members to provide assistance with serving tables and meeting group goals.
  • Maintain quality customer service by building rapport, explaining menu, consistent follow up, resolve complaints.

Front Desk Associate

Country Inn & Suites
05.2017 - 12.2018
  • Check in guests by taking credit for incidentals and payment and driver’s license for identification purposes
  • Place guests in specific rooms based on their needs/requests and requirements set forth by company
  • Ensured room cleanliness and overall safety of building by following safety protocols
  • Address customer concerns regarding room issues

Education

Bachelor of Arts - Computer And Information Science (CIS)

The Ohio State University
Columbus, OH
12.2020

Skills

  • Technical support
  • Software installation
  • G-suite administration
  • Java development
  • AWS applications
  • Agile methodology
  • Customer service
  • Team collaboration
  • User training
  • Microsoft Office
  • Google Drive
  • Data analysis
  • Equipment maintenance
  • CJIS compliance
  • Azure administration

Certification

  • CJIS compliance
  • Azure Fundamentals

References

References available upon request.

Community Service

Boys & Girls Club of Columbus, Volunteer, Working closely with children, resolving issues and maintaining a structured environment conducive to learning.

Timeline

Client Technology Support

UNC Asheville
08.2023 - Current

IT Consultant at J.P. Morgan Chase

Korn Ferry
10.2022 - 02.2023

IT Consultant at Gap

Manifest Solutions
06.2022 - 09.2022

Technical Support

OSU Office of Distance Education and ELearning
01.2020 - 12.2020

Server

Borgata Pizza Cafe
09.2018 - 01.2020

Front Desk Associate

Country Inn & Suites
05.2017 - 12.2018

Bachelor of Arts - Computer And Information Science (CIS)

The Ohio State University

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