Hannah McCullough

• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times.
• Cleaned and maintained kitchen equipment such as grills, oven, mixers, blenders, and fryers regularly.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures and log in book for head chef to oversee.
• Maintained well-organized mise en place to keep work consistent.
• Prepared meals, sauces, and baked goods from scratch using authentic, unique recipes to generate repeat business.

• Prepared high-quality ingredients for salads, appetizers, and cold dishes according to standardized recipes.
• Picked and bundled fresh herbs, vegetables, and fruits per shift for use in garnishing, adding textures, visual appeals, and artistry work.
• Developed new menu items with Head and Sue Chef by exploring seasonal ingredients and enhancing flavor profiles in dishes.
• Oversaw inventory management, including ordering supplies and minimizing waste through effective stock rotation.
• Assisted in creating visually appealing presentations with in season unique fresh fruits and vegetable's for cold dishes that enhanced customer dining experience.
• Assisted in expediting food orders during peak service hours to ensure timely delivery of dishes to guests while maintaining high-quality standards.
• Continuously refined plating techniques, enhancing visual appeal and overall guest satisfaction proudly with each dish served.
• Incorporated seasonal ingredients into dynamic salad creations that reflected current trends local to the Blue Ridge Mountains while catering to varied customer tastes.

• Provided exceptional service to guests, ensuring positive dining experiences and satisfaction.
• Prepared each dining table set-up.
• Garnished each plate per guest set-up with sugared lemon zest on butter, garnished bread plates upon special requests, garnished first and third coarse plates and beverages upon request.
• Managed dining room setup and organization.
• Assisted in training new staff on the choice of water menu (house, distilled, sparkling, or bottled), proper service techniques (Forbes Standards of Dining Room Service), and menu knowledge (allergens, additives, specials).
• Collaborated with kitchen staff to ensure timely delivery of food orders to guests.
• Cleaned and set -up dining tables between courses and load and unloaded trays to expedite tasks (trays were only used for drink, water, and wine glasses).
• Provided menu recommendations and promoting seasonal items, enhancing guest dining experience.
• Coordinated with kitchen staff to ensure timely food delivery.
• Monitored dining area for cleanliness and organization throughout service.
• Answered customer questions about The Biltmore, and The Dining Room hours, seating, and menu information.

• Operated espresso machines and brewing equipment with precision.
• Assisted in menu development by providing feedback on customer preferences and seasonal ingredient availability.
• Handled cash register operations accurately, ensuring timely processing of transactions and financial reporting/book logging.
• Practiced knife skills for various cuts and techniques for efficient food prep.
• Demonstrated versatility by working various roles within the kitchen and café as needed, from serving guest in café, to food prep.
• Assisted with technique, food prep, hot teas, and plate presentations for optimal guest returns and feedback.
• Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
• Demonstrated respect, friendliness, and willingness to help wherever needed; including with a guests request.
• Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
• Served customers by preparing food trays for consumption and packaging up takeout orders.
• Crafted high-quality sandwiches adhering to customer specifications, allergies, and food safety standards.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies.

• Collaborated with team to ensure timely food service and customer satisfaction.
• Monitored food quality standards.
• Prepared multiple orders simultaneously with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Maintained near-perfect customer satisfaction scores.
• Maintained well-stocked stations with supplies and ingredients for maximum productivity.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Handled portion control.
• Unloaded food supplies from distributor trucks to efficiently organize inventory.
• Prepared average of 40-80 orders an hour each shift.
• Participated in regular staff meetings to discuss improvements in recipes, workflow, or overall teamwork dynamics within the kitchen staff.
• Contributed to a positive work environment by maintaining open communication with colleagues and resolving conflicts professionally.
• Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
• Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
• Tested temperatures of food at specified intervals by using food thermometers.
• Read food order slips or received verbal instructions to properly prepare and cook food.

• Developed new recipes and menu options based on seasonal ingredients and customer feedback.
• Trained junior cooks in proper cooking techniques, equipment use, and food safety standards.
• Monitored food quality during preparation to maintain consistency in taste and presentation.
• Led team meetings to discuss menu changes, operational improvements, and staff development initiatives.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Monitored cooking times and temperatures to guarantee food safety compliance.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Boosted employee morale through positive attitude, willingness to assist others when needed.
• Grilled meats and seafood to customer specifications.
• Passionate about learning and committed to continual improvement.
• Crafted a variety of desserts, ensuring adherence to quality and presentation standards.

• Assisted customers with product selections and special requests, enhancing overall shopping experience.
• Maintained cleanliness and organization of bakery and deli areas to ensure compliance with health standards.
• Operated slicing machines and ovens, ensuring precise preparation of meats, cheeses, and baked goods.
• Collaborated with team members to streamline service processes during peak hours, improving efficiency.
• Trained new associates on food safety practices and customer service protocols for consistent quality delivery.
• Developed promotional displays for seasonal items, increasing customer interest and sales in bakery products.
• Monitored inventory levels to ensure adequate supply of ingredients, reducing waste through efficient stock management.
• Collaborated with clients to create custom cake designs tailored to specific themes and preferences.
• Maintained inventory of baking supplies, ensuring timely restocking of essential ingredients and tools.
• Oversaw decoration processes during peak seasons, managing multiple orders with precision and creativity.
• Developed new decoration techniques that enhanced visual appeal and customer satisfaction ratings.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Prepared ingredients by cleaning, chopping, and measuring according to specifications.
• Assisted chefs in food preparation, contributing to efficient kitchen operations.
• Operated kitchen equipment safely and effectively, adhering to operational protocols.
• Implemented best practices for waste reduction, optimizing resource utilization in meal preparation process.
• Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
• Operated commercial fryers and ovens, maintaining optimal temperatures for quality donuts.
• Analyzed production schedules to optimize output while minimizing waste during high-demand periods.
• Baked, decorated and displayed donuts per guidelines.
• Demonstrated versatility by assisting with other bakery tasks as needed, including cake decorating and pastry preparation.
• Assisted with preparation of doughs, fillings, and icings for various baked goods.

• Prepped dough, working with proofers

• Completed orders on finish table by cutting, adding spices or garnish

• Worked closely under management responding to given tasks in a diligent & timely manner

• Unloaded truck separating frozen, cold & dry stock

• Logging food temps

• Worked with POS systems

• Logged drivers in & out , keeping driver logging times

• Logging counts weekly for inventory

• Assisting customer needs & requests

• Creating specialty items

• Served seated customers

• Multitasked between front of house & back of house positions

• Assisted team members when help was needed

• Conducted performance evaluations, providing constructive feedback to enhance team productivity.
• Enforced health and safety regulations, ensuring compliance with local health codes and company policies.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Operated pizza ovens and equipment to ensure consistent quality and taste
• Prepared dough, sauces, and toppings following standardized recipes
• Monitored cooking times and temperatures to achieve optimal product consistency

• Assisted Creamery Owner in catering orders, coordinating small events, and inventory logging

• Ice cream Scooped for Customers

• Assisted in Customer Needs

• Attention to Detail

• Specialty Order Making

• Developed product knowledge to recommend flavors and toppings, improving overall customer satisfaction.
• Managed inventory levels by tracking supplies and placing orders to prevent shortages during peak times.
• Contributed to increased sales by promoting seasonal specials and limited-time offerings.
• Completed opening and closing procedures efficiently, setting up the store for success each day.
• Developed strong relationships with regular customers by remembering their favorite orders and engaging in friendly conversation.

• Assisted Lead Coordinator in local church & community projects such as baking competitions, weddings, birthday parties, baby showers, church dinners, community gardening, children’s sports events.
• Fostered a positive team environment through regular check-ins and support initiatives.
• Developed a volunteer satisfaction survey to gather feedback on their experience, leading to improvements in the overall program.
• Coordinated large-scale events, successfully mobilizing groups of volunteers for efficient setup, execution, and teardown processes.

• Multinational Corporate Strategies
• Principles of Micro/Macroeconomics
• Global Political Economy
• International Business Fundamentals
• Financial & Managerial Accounting
• International Trade Theory and Policy
• International Finance & Monetary Economics
• Economic Development
• Comparative Economic Systems
• Multinational Financial Management
• Global Strategic Management
• Global Supply Chain Management
• International Human Resource Management
• International Business Law & Ethics
• Marketing Across Borders / International Marketing
• International Business