Hannah McKinley
CHUNCHULA,AL
Summary
Empathetic support specialist with a proven track record in exceeding goals and enhancing customer satisfaction. Expertise in problem-solving, effective communication, and recordkeeping to streamline processes and improve service delivery.
Overview
6
6
years of professional experience
Work History
Support Specialist
CLEAResult
09.2025 - Current
- Handled high-volume inbound and outbound calls, ensuring timely enrollment into program and responses to customer concerns.
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Utilized scripts and resources for common inquiries, streamlining response processes and reducing resolution time.
- Tracked sales metrics regularly, identifying areas of improvement and implementing necessary adjustments.
- Achieved and sustained top sales performance by consistently surpassing established goals.
Private Nanny
Sonia Savani, M.D.
Mobile, AL
12.2021 - 09.2025
- Provided attentive childcare, ensuring safety and well-being of children in a busy household.
- Developed engaging activities to promote creativity, skill-building and socio-emotional development in children.
- Fostered open communication with parents regarding child progress and any concerns.
- Implemented effective behavior management strategies to encourage positive social interactions.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
Assistant Preschool Director - Part Time
Goodwill
Mobile, AL
08.2024 - 08.2025
- Coordinated daily operations, ensuring adherence to safety and health regulations.
- Supported staff training and development initiatives to improve classroom management techniques.
- Facilitated parent communications and parent-teacher meetings to strengthen community engagement and address concerns.
- Monitored classroom activities, promoting a positive learning environment for all children.
- Collaborated with the Director to evaluate program effectiveness and identify areas for improvement.
- Maintained accurate student records while adhering to strict confidentiality guidelines outlined by FERPA regulations. Coordinated with external agencies to ensure compliance with state licensing and safety regulations.
- Created a welcoming environment for prospective families by conducting informative tours of the preschool facility.
- Provided compassionate support to families experiencing personal challenges, connecting them with appropriate resources when needed. Promoted a positive school culture by advocating for inclusivity, diversity, and equity in all aspects of the educational environment.
Licensed Sales Producer
AllState
Mobile, AL
01.2020 - 07.2021
- Developed customized insurance solutions for clients, aligning coverage with individual needs. Promoted products and services using sales strategies.
- Trained new team members on sales procedures and client engagement techniques, fostering a collaborative environment.
- Utilized CRM systems to track leads, manage client interactions, and optimize follow-up strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Performed administrative tasks such as processing applications, updating records, handling customer inquiries, and collecting premiums to ensure smooth operations during peak periods.
- Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
Education
Bachelor of Science - Human Environmental Sciences
University of Alabama
AL12-2017
Skills
- Customer service
- Remote support
- Client relationship management
- Empathy and patience
- Recordkeeping
- Activity and Event planning
- Microsoft Office expertise
- Escalation handling
- Data collection
- Customer engagement
- Telecommunications
- Data entry
- Problem-solving
- Organizational skills
Timeline
Support Specialist
CLEAResult
09.2025 - Current
Assistant Preschool Director - Part Time
Goodwill
08.2024 - 08.2025
Private Nanny
Sonia Savani, M.D.
12.2021 - 09.2025
Licensed Sales Producer
AllState
01.2020 - 07.2021
Bachelor of Science - Human Environmental Sciences
University of Alabama