Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah McKinney

Pensacola,Florida

Summary

Hard-working professional that excels in record management and customer service. Known for a strong attention to details and always committed to ensure customer satisfaction. Dedicated to supporting and maintaining the goals the team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Library Technician

NAS Station Library
Pensacola, Florida
10.2023 - Current
  • Processed cataloging requests, including inputting title, author, subject headings, and other pertinent data into computerized systems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Generated overdue notices and followed up with patrons to recover items.
  • Checked out materials to patrons using automated circulation systems.
  • Updated customer accounts when necessary by making changes to contact information or membership status.
  • Created displays to promote new publications or featured authors and topics.
  • Responded promptly to inquiries from patrons regarding library services and policies.
  • Prepared, printed and attached classification labels.
  • Shelved returned books in appropriate locations following established procedures.
  • Conducted research to locate requested information for patrons.
  • Assisted patrons in locating materials and resources within the library.
  • Provided assistance to patrons using library equipment such as computers and printers.

Font Desk Associate

Unaccompanied Housing
Pensacola, Florida
10.2021 - 10.2023
  • Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Communicated safety processes and procedures with customers during emergencies.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Worked with maintenance staff to address and resolve building and room issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Housekeeper

Navy Gateway Inns & Suites
Pensacola , FL
02.2021 - 08.2023
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Responded to requests from guests regarding housekeeping needs.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Checked inventory for required supplies and made lists for needed products.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Communicated with customers about requests for additional supplies or cleaning services.

Cart Attendant

A.C. Read Golf Course
Pensacola, FL
09.2017 - 12.2019
  • Verified prices of products using manual pricing systems.
  • Organized carts in bay after returning from parking lot.
  • Checked carts for defects and wheels for malfunctions.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Repaired damaged carts.
  • Greeted guests upon arrival and departure, assisted customers and golf shop staff and addressed customer concerns.
  • Provided excellent customer service to ensure customer satisfaction.
  • Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.

Education

Bachelor of Science - Cybersecurity

Pensacola State College
Pensacola, FL
12-2025

Associate of Arts -

Pensacola State College
Pensacola, FL
08.2021

Skills

  • Records Management
  • Customer Service
  • Account Review
  • Online Bookings Management
  • Teamwork and Collaboration
  • Data Gathering
  • Problem Solving
  • Verbal and Written Communication
  • Decision Making
  • Time management

Certification

  • Certified Disaster Recovery Engineer - 08/01/2025

Timeline

Library Technician

NAS Station Library
10.2023 - Current

Font Desk Associate

Unaccompanied Housing
10.2021 - 10.2023

Housekeeper

Navy Gateway Inns & Suites
02.2021 - 08.2023

Cart Attendant

A.C. Read Golf Course
09.2017 - 12.2019

Bachelor of Science - Cybersecurity

Pensacola State College

Associate of Arts -

Pensacola State College

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Hannah McKinney