Hannah McNew
Minneapolis,Minnesota
Summary
Customer Service Representative with expertise in resolving complex inquiries and enhancing customer satisfaction in both nonprofit and for-profit settings. Strong communication and problem-solving skills, coupled with adaptability to fast-paced environments. Proven track record of improving team productivity and fostering positive client relationships through thoughtful communication and empathy.
Overview
4
4
years of professional experience
Work History
Shift Lead
Tipsy Steer Hiawatha
Minneapolis, Minnesota
05.2021 - Current
- Managing restaurant operations during the absence of the Store Manager or Assistant Manager.
- Delegating tasks to employees and monitoring activities and task completion.
- Managing the cash register and handling customer transactions accurately, following policies, and counting the drawer to process the deposit at close.
- Maintaining high standards of customer service during high-volume work shifts, and fast-paced operations.
- Processed customer orders accurately and efficiently using multiple POS systems.
- Responding to customer inquiries and complaints in a professional manner.
Veterinary CSR
Mission Animal Hospital
Eden Prarie, MN
02.2023 - 07.2025
- Provided customer service support to customers over the phone and by email.
- Greeted clients and their pets, ensuring a welcoming atmosphere.
- Managed appointment scheduling using practice management software (Vetspire and Cornerstone).
- Processed payments, including cash, credit, CareCredit, and various grants. Arranging payment plans for clients through a third-party system as needed.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Carried out daily tasks by professionally communicating with clients, veterinarians, technicians and medical assistants.
- Handled client inquiries, providing information on services and procedures.
- Collaborated with team members to improve workflow efficiency and client service.
- Provided resources and grant information to clients, assisted in applications, and communicated with organizations as a liaison between the client and grant representatives.
- Managed intake by providing needed forms to clients and inputting patient and client information into the internal system.
Residential and Commercial Painter
Rowland Paint LLC
Minneapolis, Minnesota
11.2022 - 02.2023
- Prepared surfaces by sanding, scraping, and cleaning for paint application.
- Applied various types of paints and coatings using brushes, rollers, and spray equipment.
- Collaborated with team members to complete painting projects efficiently and effectively.
- Communicated project updates with supervisors to ensure alignment on deadlines and goals.
- Promoted safe working practices by observing company policies, which prevented hazards in workplace.
Education
High School Diploma -
DeLaSalle
Minneapolis, MN01-2019
Skills
- Semi-fluent in Spanish
- Effective communication
- Cultural awareness
- Collaboration
- Conflict resolution and escalation management
- Professional telephone demeanor
- Data collection
- Problem solving
Languages
Spanish
Professional
Affiliations
- Volunteer at Camp Tamarack, a non-profit, non-denominational overnight summer camp, for 8 years
References
References available upon request.
Timeline
Veterinary CSR
Mission Animal Hospital
02.2023 - 07.2025
Residential and Commercial Painter
Rowland Paint LLC
11.2022 - 02.2023
Shift Lead
Tipsy Steer Hiawatha
05.2021 - Current
High School Diploma -
DeLaSalle
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