Hannah McRae
Big Sky,MT
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
8
8
years of professional experience
Work History
Fly Fishing Guide
Gallatin River Guides
Big Sky, MT
06.2021 - 10.2023
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to two people at a time and teach woman schools groups up to 15 woman.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bartender/Casino Attendant
Cats Paw
Bozeman, MT
04.2019 - 04.2023
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with all players.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Extremely experienced bartender, attending bartending meetings to enhancement for spirit knowledge.
- Ordered and counted thousands of dollars a day.
Assistant Manager
The Loft Spa
Bozeman, MT
02.2016 - 04.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Managed over 50 customer calls per day.
- Led team of therapists to deliver exceptional spa services, enhancing customer satisfaction and loyalty.
Education
Associate of Science - Environmental Science
Metropolitan State College
Denver, CO05.2014
High School Diploma -
Fairview High School
Boulder, CO06.2008
Skills
- Quick and agile learner
- Customer Satisfaction
- Skilled at multi-tasking
- Excellent time management skills
- Adept in working in team environment
- Spa operations
- Upselling services
- Health and safety regulations
- Relationship building
Timeline
Fly Fishing Guide
Gallatin River Guides
06.2021 - 10.2023
Bartender/Casino Attendant
Cats Paw
04.2019 - 04.2023
Assistant Manager
The Loft Spa
02.2016 - 04.2019
Associate of Science - Environmental Science
Metropolitan State College
High School Diploma -
Fairview High School
References
Drew Hayes (GM of Gallatin River Guides) (406)465-5342
Tim Lennick (GM at the Cats Paw) (406)548-7656
Danna Taillie (Manager at The Loft) (406)223-5773