HANNAH MEDINA
Bakersfield,Ca
Summary
Accomplished Store Manager with eight years of customer service and team leadership success. Trains and develops personnel to meet both corporate and personal development objectives. Delegates and monitors product merchandising, guest service delivery, and sales strategy to support corporate growth and profitability. Team leadership Product merchandising Budget administration Promotional planning Budget development Operations management Leadership development Inventory control Employee training Talent recruitment Inventory oversight
Overview
8
8
years of professional experience
Work History
Store Manager
CVS Pharmacy
Bakersfield, CA
12.2021 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Store Manager
Starbucks Coffee Company
Bakersfi, Ca
08.2018 - 09.2020
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Forecasted sales projections, inventory demand, and labor requirements to develop annual budget
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards
- Maintained store standards in merchandising, security, and visual presentation
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
Restaurant General Manager
Taco Bell, Bakersfi
, Ca
12.2012 - 07.2018
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
Education
Alpaugh Unified School District
Alpaugh, CA06.2008
Associates - business, accounting and marketing
Santa Barbara business college
Skills
- Manager Coaching and Training
- Inventory Accuracy
- Talent Development
- Payroll Administration and Timekeeping
- Business Leadership
- Financial Management
Timeline
Store Manager
CVS Pharmacy
12.2021 - Current
Store Manager
Starbucks Coffee Company
08.2018 - 09.2020
Restaurant General Manager
Taco Bell, Bakersfi
12.2012 - 07.2018
Alpaugh Unified School District
Associates - business, accounting and marketing
Santa Barbara business college
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