Hannah Meinke
Comstock Park,MI
Summary
At Once Upon a Child, I excelled as a Customer Service Representative, leveraging my problem-solving abilities and customer service skills to enhance customer loyalty and streamline operations. My adeptness at POS system operations and conflict resolution led to a noticeable improvement in customer satisfaction and operational efficiency, contributing significantly to the store's success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Once Upon a Child
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Comstock Park High School
Comstock Park, MiSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- POS system operations
- Guest inquiries
- Promotions and Discounts Understanding
- Loss Prevention
- Loyalty Program Promotion
- Customer Assistance
- Organizational leadership skills
Timeline
Customer Service Representative
Once Upon a Child
10.2023 - Current
Comstock Park High School
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