HANNAH MENSAH
Dumfries,VA
Summary
Ability to work under pressure, skilled in access control management, and fostering positive relationships, contributing to a secure and supportive work environment.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner, diligent and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
Data Entry Clerk
Osudoku Health Center
08.2018 - 07.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Customer Service Representative/Cashier
Electricity Company of Ghana, ECG
11.2015 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer requests related to products, services, as well as company information.
Sales Marketer/ Promoter
Airtel Ghana
07.2013 - 12.2014
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Grew business by generating new referrals and sustaining strong pipelines from existing partners.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
Package Handler
ABC Plastic Company
06.2009 - 03.2012
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Certificate - Security
D&D Security Training Academy
Alexandria, VA11.2024
High School Diploma -
University of Cape Coast
Cape Coast- Ghana09-2019
Certificate - Business
Akim Swedru Senior High School
Akim Swedru- Ghana06.2013
Skills
- Data entry
- Customer Service-oriented
- Resourceful
- Attention to detail
- Time management
- Maintains confidentiality
- Strong interpersonal skills
Timeline
Data Entry Clerk
Osudoku Health Center
08.2018 - 07.2022
Customer Service Representative/Cashier
Electricity Company of Ghana, ECG
11.2015 - 07.2017
Sales Marketer/ Promoter
Airtel Ghana
07.2013 - 12.2014
Package Handler
ABC Plastic Company
06.2009 - 03.2012
Certificate - Security
D&D Security Training Academy
High School Diploma -
University of Cape Coast
Certificate - Business
Akim Swedru Senior High School
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