Hannah Merritt
Kitts Hill,OH
Summary
Compassionate and knowledgeable medical assistant student, with practical experience in patient care, clinical procedures and administrative tasks. Possess strong interpersonal skills, adept at building rapport with patients of all ages while efficiently assisting physicians with examinations and procedures. Showcase adaptability in fast-paced healthcare environments, demonstrating commitment to providing top-quality patient care. Previous work has left positive impacts through improved office efficiency and enhanced patient satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Assistant Student
Kings Daughter Medical Center
Ashland, KY
07.2024 - Current
- Assisted in taking patient vital signs and medical history information.
- Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit, and blood glucose levels.
- Provided patient education on various health topics including nutrition and exercise.
- Prepared patients for examinations by obtaining necessary supplies and equipment.
- Greeted patients warmly upon arrival to the office or clinic setting.
- Collaborated with physicians to ensure accurate documentation of patient care activities.
- Entered data into electronic medical records systems accurately and efficiently.
- Assisted with minor surgical procedures such as suturing lacerations or removal of foreign bodies from skin or eyes.
- Administered injections, vaccinations, and medications as prescribed by a physician.
- Maintained cleanliness of examination rooms between appointments.
- Ordered lab tests, x-rays, and other diagnostic studies as requested by a physician.
- Collected specimens for testing according to established protocols.
- Monitored expiration dates on medications stored at the facility.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared treatment rooms for patient examinations.
Patient Office Coordinator
Kings Daughter Medical Center
Ashland, KY
07.2023 - 07.2024
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Greeted visitors and directed them to the appropriate area or person.
- Scheduled appointments for staff members using Outlook calendar system.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Followed up with customer inquiries via phone or email promptly.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Reviewed files and records to obtain information and respond to requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Store Manager
Buff City Soap
Ashland, KY
11.2021 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
Paraprofessional
Lawrence County Developmental Disabilities
Ironton, Ohio
08.2020 - 08.2022
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Helped implement behavior management strategies for individual students.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Ensured that all safety regulations were followed in the classroom environment.
- Developed creative learning activities that engage all types of learners.
- Utilized effective communication strategies when interacting with diverse populations.
- Supplied one-on-one attention to each student during group activities.
Education
High School Diploma -
Rock Hill Senior High School
Pedro, OH05-2018
Skills
- Immunization Administration
- Vital signs monitoring
- Infection control protocols
- Lab specimen processing
- Clinical Documentation
- Healthcare ethics
Timeline
Medical Assistant Student
Kings Daughter Medical Center
07.2024 - Current
Patient Office Coordinator
Kings Daughter Medical Center
07.2023 - 07.2024
Store Manager
Buff City Soap
11.2021 - 09.2023
Paraprofessional
Lawrence County Developmental Disabilities
08.2020 - 08.2022
High School Diploma -
Rock Hill Senior High School
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