Summary
Overview
Work History
Education
Skills
Certification
Acknowledgments
Timeline
Generic

Hannah Metz

Marietta,OH

Summary

Detail oriented and hardworking young woman looking for an exciting and new employment opportunity. I have worked at two companies in the past 10 years and have a great amount of experience within customer service along with teamwork and time management. Currently, I am working in healthcare and have several titles such as central transport scheduler which has given me an abundance of experience within Microsoft 365 as well as other computer programs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Central Transport Scheduler/ Medical Records

Continuing Healthcare Solutions
01.2024 - Current
  • Maintained high levels of customer satisfaction through diligent scheduling coordination of approximatly 70 appointments a week, ensuring all patients appointments were scheduled in the appropriate time frame and that patients made it to their appointments on time.
  • Established and maintained strong working relationships with the four nursing facilities I schedule and the drivers/transport companies we use, facilitating open communication channels for improved proficiency.
  • Proactively addressed potential risks within the schedule by implementing preventive measures where necessary.
  • Maintained detailed documentation of patient assessments, treatments, and progress notes for accurate medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Maintained accurate medical records and documentation to ensure regulatory compliance and promote informed decisionmaking.
  • Analyzed medical records to satisfy insurance company mandates.

Medical Records/ Administrative Assistant/ Receptionist

Belpre Landing Nursing and Rehabilitation Center
04.2021 - 01.2024
  • Manage the medical records department of a 63-bed skilled nursing facility which includes but is not limited to: filing, uploading documents, as well as managing requests from insurance companies and lawyers.
  • Handled clientele by answering the phones, greeting people as they came in the main entrance, and transferring phone calls.
  • Handle the organization of data into spreadsheets for medical records and our transportation team, along with forms, rosters and anything else the administrator might need.
  • Set up transport to get patients to their scheduled appointments by either cot, wheelchair, or taxi. Rescheduling appointments if needed.
  • Help admissions with welcoming new patients and checking rooms for any potential concerns.

Receptionist/ Social Services Assistant

Belpre Landing Nursing and Rehabilitation Center
04.2020 - 04.2021
  • Answered the phones and doors.
  • Familiar with COVID protocol. I would screen visitors, take their temperatures, and administer a COVID test as needed.
  • I would go back and welcome new admissions as they came in, approximately 2-3 a shift, getting them water and anything else that they needed as well as inventorying all of their belongings.
  • I would administer the BIMBS test along with administering and filing social histories on new admissions.

Counter Server

The Original Pizza Place (Marietta Location)
06.2014 - 04.2021
  • I worked the front counter as a server taking orders as well as managing additional tasks simultaneously.
  • I did inventory and ordering for our beverages.
  • I was also in charge of manually putting in the credit card tips at the end of my shifts and would cash out the delivery drivers when needed.
  • I would also deal with the representatives for our point of sales system when we were having issues.

Education

CEUs -

Healthcare Academy

High School Diploma - undefined

Wood County Christian School
Williamstown, WV
01.2014

Skills

  • Attention To Detail
  • Teamwork
  • Time Management
  • Proficient in Excel
  • Data entry
  • Strong work ethic
  • Computer skills
  • Customer service
  • Effective multitasking
  • Patient scheduling

Certification

  • CNP - Certified Notary Public

Acknowledgments

Employee of the Quarter Belpre Landing Nursing and Rehabilitation Center 2 Quarter of 2021.

Employee of the Month Belpre Landing Nursing and Rehabilitation Center September 2022.

Employee of the Year Belpre Landing Nursing and Rehabilitation Center 2022.

Timeline

Central Transport Scheduler/ Medical Records

Continuing Healthcare Solutions
01.2024 - Current

Medical Records/ Administrative Assistant/ Receptionist

Belpre Landing Nursing and Rehabilitation Center
04.2021 - 01.2024

Receptionist/ Social Services Assistant

Belpre Landing Nursing and Rehabilitation Center
04.2020 - 04.2021

Counter Server

The Original Pizza Place (Marietta Location)
06.2014 - 04.2021

High School Diploma - undefined

Wood County Christian School

CEUs -

Healthcare Academy

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Hannah Metz