Hannah Meza
Fontana,CA
Summary
Proactive Care Provider with extensive experience in patient support, home management, and medication organization. Skilled in effective communication, customer service, and maintaining cleanliness and safety. Bringing strong work ethic, reliability, and a commitment to promoting overall well-being.
Overview
3
3
years of professional experience
Work History
Care Provider
Elly's Respite Care
04.2023 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept individuals safe by removing hazards and correcting problems.
Call Representative
Parker Stanbury LLP
12.2021 - 04.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
Sandwich Artist
Subway
05.2021 - 11.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Education
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA05.2021
Skills
- Mobility Assistance
- Housekeeping
- Activity Supervision
- Child Care
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Dependability
- Toddler care experience
- Meal and snack times
- Infant care experience
Languages
Spanish
Native or Bilingual
Timeline
Care Provider
Elly's Respite Care
04.2023 - Current
Call Representative
Parker Stanbury LLP
12.2021 - 04.2023
Sandwich Artist
Subway
05.2021 - 11.2021
High School Diploma -
Etiwanda High School
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