Summary
Overview
Work History
Education
Skills
Honors And Activities
Timeline
Generic

Hannah Mezzina

North Andover,MA

Summary

Highly organized Client Service Representative who possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

5
5
years of professional experience

Work History

Client Liaison

MSPCA Angell-West
09.2022 - Current
  • Update clients as requested by the veterinary staff with follow up information, daily status reports on inpatient pets, and other communications
  • Convey patient status information and instructions to the client in a thorough, comprehensive and appropriate manner
  • Document all client communications according to the department guidelines
  • Process and document client calls and messages for assigned veterinary staff
  • Process general information calls regarding medical services at Angell West, and information regarding MSPCA services
  • Process referral calls from outside veterinarians and clients
  • Schedule appointments with clinical specialists for all Angell West services
  • Effectively triage urgent and emergent calls by directing clients and patients to the emergency 24 hour service as indicated
  • Provide admission instructions and information to clients over the phone when scheduling admissions
  • Provide coverage for Specialty Secretaries/Liaisons in their absence if required
  • Report any client problems/issues/concerns to a supervisor.

Graphic Design and Marketing Specialist

Vinfen Corporation
07.2019 - 11.2020
  • Create print and digital materials such as flyers, brochures, business cards, social media graphics, and newsletter spreads, for all company graphic design needs in various departments.
  • Create logos and other branding materials for Vinfen's programs' individual branding
  • Manage Vinfen's social media accounts, creating written and visual content for posting, and connecting with other relevant organizations.
  • Write articles for Vinfen's blog
  • Attend events as needed to interview attendees and document event with photography and videography, such as the Friends of Metro Boston Thanksgiving Celebration with Massport, Boston Firefighters, and the Massachusetts Department of Mental Health
  • Run reports on Google Ads for Human Resource hiring campaigns, and analyze performance of paid Google Ad campaigns
  • Monitor website traffic of hiring pages in Google Analytics, measuring bounce rate and demographics.
  • Update website elements on Wordpress

Administrative Assistant

Essex Art Center
05.2018 - 06.2019
  • Assisted students in registering for classes on the database ASAP Connected, and help them navigate the building
  • Gave guided tours of the galleries and help set up new gallery exhibitions
  • Conducted community outreach, and attended events as Essex Art Center's representative
  • Managed the Essex Art Center social media accounts
  • Assisted with poster design and photography
  • Curated the Community Artist gallery for the Winter 2019 Gallery Opening Reception.

Education

BA - Art + Design

Salem State University
Salem, MA
05.2019

Skills

  • Adobe Creative Suite, Microsoft Office, Google Suite, Written and interpersonal skills, event planning, photography, social media marketing, graphic design

Honors And Activities

  • College of Arts and Sciences Dean's List Fall 2017-Fall 2018
  • Volunteer at MSPCA Nevin’s (Dog Walker) 2012-2013
  • Member of Dysautonomia International - Massachusetts

Timeline

Client Liaison

MSPCA Angell-West
09.2022 - Current

Graphic Design and Marketing Specialist

Vinfen Corporation
07.2019 - 11.2020

Administrative Assistant

Essex Art Center
05.2018 - 06.2019

BA - Art + Design

Salem State University

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Hannah Mezzina