Hannah Scott
Lawrenceville,GA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Responsible and productive professional when working with little to no supervision. Adept at managing budgets, payroll, invoicing, and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting Associate position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Support Associate III
Gwinnett County Community Services
Lawrenceville, GA
04.2022 - Current
- Maintained consistent email communication with suppliers to verify price revisions on purchase orders
- Kept meticulous records of orders in computer system using SRM
- Verified accuracy of invoices and purchase requests using bid tabulations
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends
- Performed daily reconciliation of open purchasing orders using invoices provided by vendors
- Computed and created purchase orders
- Maintained complete documentation and records of all purchasing activities
- Supported productivity increase and business growth through new hire training and mentoring
- Reported financial data and updated records in spreadsheets
- Assisted with annual expense plan organization
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Maintained payroll information by calculating, collecting, and entering data.
- Managed payroll data entry and processing for 300+ employees to comply with predetermined company guidelines.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Researched and resolved time discrepancies.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Checked accrued hours against listed hours for leave time.
- Partnered with management team to coordinate on-boarding processes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Processed employee termination paperwork at direction of supervisory staff.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Associate
Revolve Clothing
Lawrenceville, GA
09.2021 - 02.2022
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Offered basic technical support for clients on wide range of company products
- Informed customers about special promotions and provided detailed information for various products
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Responded to customer calls and emails to answer questions about products and services
- Collaborated with team management and program leadership to suggest actionable improvements and corrective action plans
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
- Updated account information to maintain customer records
- Recorded account information to open new customer accounts
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Resolution Specialist
Amazon
Lawrenceville, GA
03.2020 - 01.2021
- Completed retention-focused projects from scoping through execution
- Identified and assessed customer's needs quickly and accurately
- Recorded details of conversations, complaints and actions taken
- Collaborated with Management teams to resolve customer complaints and drive customer experience
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new products
- Exhibited high energy and professionalism when dealing with clients and staff
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Effective liaison between customers and internal departments
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Communicated professionally with colleagues and clients
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Trained new personnel regarding company operations, policies and services
- Planned and monitored implementation of technology-based learning programs
- Contributed to development of comprehensive employee training courses
- Designed course materials and supported implementation
- Developed workforce training programs to improve organizational efficiency
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Trained and mentored new personnel hired to fulfill various roles
- Wrote training manuals for new and current employees according to strict company guidelines and protocols.
Hostess
Pappadeaux
Lawrenceville, GA
12.2018 - 10.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Documented reservations and communicated changes to guests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Informed servers of newly seated parties for speedy service
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Assisted managers with quickly resolving service- and food-related issues
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating and menu information
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Recreation Leader
Gwinnett County Parks And Recreation
Buford, GA
07.2017 - 03.2018
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment
- Coordinated staff volunteers to supervise events and facilitate scheduled activities
- Provided technical assistance to site leader to help coordinate diverse projects
- Helped train and supervise part-time and seasonal personnel to perform job functions of recreation center
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Processed customer adjustments to maintain financial accounts
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded proactively and positively to rapid change.
Package Handler
UPS
Doraville, GA
10.2015 - 01.2017
- Handled inventory control and cycle counting procedures
- Assembled, sealed and loaded packages into correct trucks
- Followed verbal and written instructions to properly move and ship products
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency
- Removed debris and hazardous materials from packing area to avoid contamination
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility
- Removed jams and unblocked conveyor system to maintain flow of goods
- Used hand-held scanners and physical logs to accurately track item movements
- Prevented load shifting or damage by using bracing and strapping techniques.
Student Assistant
Gwinnett Technical College
Lawrenceville, GA
10.2014 - 10.2015
- Supported student learning objectives through personalized and small group assistance
- Searched at library and in scholarly databases to locate necessary information for research projects
- Gathered and organized files and research papers for internal needs and scholarly publications
- Provided clerical support, addressing routine and special requirements
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Completed clerical tasks such as filing, copying and distributing mail
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs
- Mentored and tutored individual students needing additional help
- Handled class records for attendance, assignment grades and course participation scores.
Education
Bachelor of Arts - English
Louisiana State University At Alexandria
Alexandria, LA12.2023
Associate of Arts - English
Georgia State University
12.2021
Associate of Science - Web Site Design
Lanier Technical College
Oakwood, GA05.2018
Skills
- Project Management
- Confidentiality and Data Protection
- Database and Client Management Systems
- Administrative Management
- Research, Analytical, and Strong Organizational Skills
- Applicant Tracking Systems
- Employee Timesheet Processing
- Advanced Excel Spreadsheet Functions
- Invoice Processing
- Electronic Records Management
- Accounting and Bookkeeping
- Payroll Administration
- Staff Orientation and Training
Certification
- SHRM-CP - SHRM Certified Professional (In-Progress)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith
Timeline
Administrative Support Associate III
Gwinnett County Community Services
04.2022 - Current
Customer Service Associate
Revolve Clothing
09.2021 - 02.2022
Resolution Specialist
Amazon
03.2020 - 01.2021
Hostess
Pappadeaux
12.2018 - 10.2019
Recreation Leader
Gwinnett County Parks And Recreation
07.2017 - 03.2018
Package Handler
UPS
10.2015 - 01.2017
Student Assistant
Gwinnett Technical College
10.2014 - 10.2015
Bachelor of Arts - English
Louisiana State University At Alexandria
Associate of Arts - English
Georgia State University
Associate of Science - Web Site Design
Lanier Technical College
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