HANNAH MICHAEL
Chandler,AZ
Summary
Dynamic Client Relationship Manager with 17 years' experience in sales and service roles for finance, banking, and staffing organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.
Overview
15
15
years of professional experience
Work History
Business Development Specialist
Square
06.2024 - Current
- Collaborated cross-functionally with marketing and sales teams to align business development initiatives with overall company goals.
- Mentored junior team members on best practices in business development, fostering a culture of continuous improvement.
- Used SalesForce to handle current portfolio and prospective leads.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Exceeded monthly targets, average obtainment 125% of quota.
- Promoted in first 6 months for outstanding performance and leadership.
Account Executive
GrubHub
11.2023 - Current
- Explained product features and demonstrated operation to educate customers and close sales.
- Closed tough deals and complex sales using strong persuasion and negotiation skills.
- Engaged customers to quickly identify needs, negotiate contracts, and close sales.
- Connected with franchise owners to capitalize on expansion opportunities.
- Worked throughout west coast region selling new platform partnerships for a range of restaurants from smaller mom and pop shops to chain restaurants.
- Each month during ramp and after I met and exceeded my target goals between 140% - 165%.
- Sole primarily inside sales within this role with outside sales components based again on market and business need.
Business Development Manager
Talent Group
05.2023 - 09.2023
- Engaged customers to quickly identify needs, negotiate contracts, and close sales.
- Tracked new markets and recommended products and services to meet customers' needs.
- Identified and pursued untapped market segments and niche opportunities to drive new business acquisitions and market expansion.
- Reviewed operational metrics and sales data to inform sales strategy.
- Mentored recruiters in document management, talent sourcing, CRM software, and contract negotiation.
- Lead sales initiatives with strategic target accounts and national accounts as direct point of contact and customer engagement.
- Placed over $15,000 weekly in gross margin contract placements.
- Utilized several CRM systems to maximize operational efficiency was upheld for both customer and business.
- Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Account Executive
Acara Solutions
02.2022 - 02.2023
- Used targeted questioning strategies to uncover key decision makers and set appointments to bring awareness around talent partnerships.
- Surpassed annual sales goals by over 240% with zero losses and 100% payments received per vendor.
- Worked within internal teams to build out solutions that aligned with other lines of business, capturing client's total relationship.
- Utilized internal CRM systems to track, market, develop, and grow relationships through self-directed marketing material comprised of industry specific market data.
- Uncovered opportunities to grow various aspects of client's workforce through contingent, contract, and direct placements.
- State account management focus while growing local AZ presence, dual focus driven.
- Direct placement, contract, and exclusivity contract focused. Placing over 5 direct placements monthly at 25% bill rate, Contract placement in niche roles billing at 45% - 60% bill rate, and temp placements (20 plus monthly) at 19% exclusivity placement bill rate.
Account Executive
Kelly Services
10.2020 - 02.2022
- Managed revenue growth through customer acquisition and expansion of existing customers through deep dive of customer account management.
- Prospected new clientele through networking, cold calling, canvassing, and referrals.
- Local focus driven within the professional and industrial business sectors.
- Partnered with recruiting team to ensure collaboration occurred at inception of newly onboarded partner relationship. Focusing on talent reviews, salary renegotiation's, pipeline management, reference check support, and placement techniques.
- Developed and maintained robust pipeline of qualified leads through effective prospecting, networking, and fostering partnerships.
- Worked with internal teams to build out solutions that aligned with other lines of business to capture and optimize business portfolio.
- I achieved gross margins in P&I targeting 23% - 25%, targeting direct placements and closing 4 a month. Average contract/term placements at 20 per month, 20% - 23%
Relationship Manager
Heartland Payment Systems
11.2019 - 10.2020
- No portfolio is assigned, acquired and grew independent portfolio through cold calling, networking, prospecting, referrals, and marketing to key holders.
- Built and maintained relationships with new and self-derived existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Identified cost saving solutions around merchant processing, created personal tracking system around time management, key holder evaluations, revenue spreads, loss prevention, and market expansion.
- Self-directed and driven sales focus was a key component to success of this commission only position.
- Relationship management includes both the sales expansion and account management support and care for totality of client partnership.
Talent Acquisition Specialist
Black Diamond Network
04.2019 - 11.2019
- Interviewed technical candidates, discussing experience, knowledge and skills, availability and salaries.
- Screened resumes and managed offer processes, completing thorough reference checks and making salary recommendations.
- Leveraged various sourcing strategies and channels to provide high-quality candidates for open positions, including job boards, internal referrals and external networks.
- Collaborated with hiring managers to understand hiring needs, budget forecast, business expectations, department evaluations, and talent specifics.
- Filled vacancies with top candidates by developing targeted recruitment strategies, vetting applicants and onboarding new employees.
- Identified contractors and consultants throughout US who specialized in bio pharmaceutical, healthcare, medical device, regulatory, validation, quality, and control roles for placements.
Talent Acquisition Specialist
Windmolen Recruiting
01.2018 - 04.2019
- Source and screened candidates for sales and home security roles throughout west coast market.
- Partnered with hiring managers to coordinate interviews, offers, negotiations, and onboarding.
- Covered 13 different branches along west coast ranging in placement needs from 1-3 per branch to 10-20 per branch.
- Worked as independent contractor through Windmolen recruiting, which was third-party talent solutions partner for ADT.
- Conducted screening calls, interviews through phone and video to identify talent for branch managers.
- Contract position.
Area Manager
Regus Group
03.2017 - 12.2017
- Management of all sales, revenue, P&L, and retention for Scottsdale locations.
- Managed three centers that housed approximately 134 business clients within each location.
- Responsible for ensuring business needs were met and exceeded through leasing, reception coverage, client meetings, and employee satisfaction.
- Grew each center's revenue over 55% since acquisition in May of 2017.
- Daily expectations included prospecting new business clients, conducting center tours, closing sales daily, negotiated pricing for rentals of each office space, managed customer expectations of rentals, center personnel, and addressed tenant complaints.
- Responsible for upkeep, decoration and design, and remodel of each site.
Relationship Manager
JP Morgan Chase
10.2014 - 05.2017
- Managed portfolio of 168 to 223 clients that range in revenue sizes of 1MM to 30MM.
- Personal liaison between retail bank and JP Morgan securities.
- Directly supported cluster of 8 banking centers with centralized focus on growing business revenue, strengthen and deepening existing customers portfolio, expanding customer relations to other integral departments to optimize portfolio.
- Focused on expanding business relationships through lending, credit, deposit accounts, and investment solutions.
- Worked closely with branch manager on managing their P&L revenues, while incorporating my individual scorecard (P&L).
- Since transition to business banking division, I acquired over 5.9 MM in new loans closed and booked through business banking, over 470 M in cash management services, and over 3.8 MM in new balances in 2017.
Banking Center Manager
JP Morgan Chase
03.2010 - 05.2014
- Complied with established internal controls and policies along with all government regulations.
- Performed routine closings, maintained clean, accurate and accessible records, and 100% compliance with all federally regulated audits.
- Established and enforced internal controls, workflow and policies for tracking, reconciling and reporting on accounting activities.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Ended each year within top 10% for both sales and customer service scores.
- Created individual development plans for each role within banking center.
- Promoted several employees throughout duration of my tenure as branch manager of two branch locations.
Education
Associate of Arts -
Ashford University
Skills
- Account management
- Teamwork and collaboration
- Customer service
- Strategic planning
- Relationship building and management
- Business needs assessment
- Order management
- Vendor relations
- Sales expertise
- Talent management
- Researched sales leads
- Customer needs assessment
- Business development
- Territory management
- Cross-functional collaboration
- Business development and planning
Timeline
Business Development Specialist
Square
06.2024 - Current
Account Executive
GrubHub
11.2023 - Current
Business Development Manager
Talent Group
05.2023 - 09.2023
Account Executive
Acara Solutions
02.2022 - 02.2023
Account Executive
Kelly Services
10.2020 - 02.2022
Relationship Manager
Heartland Payment Systems
11.2019 - 10.2020
Talent Acquisition Specialist
Black Diamond Network
04.2019 - 11.2019
Talent Acquisition Specialist
Windmolen Recruiting
01.2018 - 04.2019
Area Manager
Regus Group
03.2017 - 12.2017
Relationship Manager
JP Morgan Chase
10.2014 - 05.2017
Banking Center Manager
JP Morgan Chase
03.2010 - 05.2014
Associate of Arts -
Ashford University
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