Hannah Michalek
West Falls
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Tim Horton's
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
East Aurora High School
East Aurora, NY06-2025
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Positive attitude
Timeline
Shift Supervisor
Tim Horton's
05.2023 - Current
High School Diploma -
East Aurora High School
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