Hannah Mickelson
Minneapolis,MN
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
13
13
years of professional experience
Work History
Server
Howard's Bar
Stillwater, MN
07.2021 - 12.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Host/Runner/Bar Back
Ma'am Sir
Silver Lake
05.2018 - 03.2020
- Resolved any complaints or issues with customers quickly and professionally.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
- Tracked inventory levels of supplies needed for expediting duties.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Provided feedback to management on inventory levels and supply quality.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
Tour Manager
Your Smith
08.2018 - 01.2020
- Planned, developed, and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Kept track and inventory of merchandise items used during tours.
- Anticipated and met client demands to run efficient and profitable tours.
- Prepared detailed reports on tour performance after completion of each trip.
- Maintained contact with vendors regarding payment schedules and services rendered.
- Coordinated daily operations of the tour team while traveling on-site.
- Handled tour budgets, costs and allotted finances and tracked merchandise and product sales.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
- Collaborated with security staff members, marketers and venue management teams.
Server/Bartender
Spitz
Minneapolis, Los Angeles, MN, CA
04.2016 - 05.2018
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared checks, itemizing total meal costs and taxes.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Teaching Aid
Kumon Learning Center
Plymouth, USA
08.2015 - 01.2016
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Notified instructors of errors or problems with assignments.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Monitored student progress by keeping detailed records of academic performance.
Host
Edina Grill
01.2012 - 08.2015
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assisted staff by serving food and beverages or bussing tables.
- Took beverage orders and served drinks during peak meal times.
Aupair
, Spain
10.2013 - 07.2014
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Tutored children in multiple school subjects to boost educational performance.
- Interacted positively with children to promote mental and emotional development.
Education
A.A. DEGREE - Liberal Arts
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE
Minneapolis, Minnesota01.2016
High School -
SOUTHWEST HIGH SCHOOL
Minneapolis, Minnesota01.2013
Skills
- Memory retention
- Suggestive selling
- Customer feedback management
- Point of sale (POS) system operations
- Accommodation management
- Effective problem solving
- Food and beverage management
- Safe service compliance
- Health codes compliance
- Cleanliness and hygiene
References
- Adam To
- Paulina Cline
- Caroline Smith
- Justin Little
Reference's personal information available upon request
Timeline
Server
Howard's Bar
07.2021 - 12.2024
Tour Manager
Your Smith
08.2018 - 01.2020
Host/Runner/Bar Back
Ma'am Sir
05.2018 - 03.2020
Server/Bartender
Spitz
04.2016 - 05.2018
Teaching Aid
Kumon Learning Center
08.2015 - 01.2016
Aupair
10.2013 - 07.2014
Host
Edina Grill
01.2012 - 08.2015
A.A. DEGREE - Liberal Arts
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE
High School -
SOUTHWEST HIGH SCHOOL
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