Hannah Miller
Inman,SC
Summary
Accomplished Office Manager at Hub City Delivery, adept in office management and customer service. Recognized for my strong work ethic. I am reliable and adaptable. With skills in financial reporting, administrative support, office software, scheduling, and resource management to meet changing needs. I led team integration and optimized dispatch operations, enhancing service quality. Skilled in fostering team accountability and leveraging computer skills for operational efficiency, I excel in dynamic, high-pressure environments.
Overview
13
13
years of professional experience
Work History
Office Manager/Dispatcher Manager
Hub City Delivery
01.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Waitress/Cashier/General Kitchen Worker
Converse Deli
01.2012 - 04.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Culinary Arts
Greenville Technical College
Greenville, SCHigh School Diploma -
Broome High School
Spartanburg, SC01-2013
Skills
- Customer service
- Office management
- Customer relations
- Computer skills
- Billing
- Scheduling and calendar management
- Administrative support
- Financial reporting
- Document management
- Scheduling
Timeline
Office Manager/Dispatcher Manager
Hub City Delivery
01.2016 - Current
Waitress/Cashier/General Kitchen Worker
Converse Deli
01.2012 - 04.2016
No Degree - Culinary Arts
Greenville Technical College
High School Diploma -
Broome High School
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