Hannah Mills
Gresham,OR
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable, quick-learning team player, equipped with varied experiences in administrative roles.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
Way Of Life Wellness Center
2020.01 - 2021.09
- Developed strong rapport with patients leading to high levels of trust and satisfaction, creating long-term relationships with patients.
- Supported practice growth by maintaining well-organized office environment and ensuring efficient day-to-day operations.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client referrals.
- Participated in regular staff meetings to discuss practice improvements for continuous growth of patients.
- Increased patient retention through exceptional customer service and follow-up communications.
- Directed patients to exam rooms, answered questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Worked closely with multiple Doctors to ensure office was running smoothly.
Office Manager
Eastside Sports Rehab
2017.10 - 2019.12
- Managed office of 10 physical therapists and massage therapist.
- Helped office operations by implementing new filing systems and organizational strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated monthly office events and meetings, ensuring timely execution and optimal scheduling for all staff.
- Conducted regular inventory of office supplies, ordering necessary items proactively to prevent stock shortages.
- Conducted interviews and onboarding with new employees to promote seamless integration into team dynamic.
- Coordinated billing, posted payments, produced statements, and followed up on collections.
- Provided insurance billing and insurance verifications for patients.
Skills
- Medical Billing
- Insurance Verification
- Medical Terminology
- Inventory Control
- Billing
- Staff Management
- Operations Management
- Customer Service
- Staff hiring
- Data Entry
- Scheduling
- Event Coordination
- Customer Relations
- Staff Training
- Credit and collections
- Relationship Building
Timeline
Chiropractic Assistant
Way Of Life Wellness Center
2020.01 - 2021.09
Office Manager
Eastside Sports Rehab
2017.10 - 2019.12
Similar Profiles
Jasmine FigueroaJasmine Figueroa
Physical Therapy Aide at Active Life Wellness CenterPhysical Therapy Aide at Active Life Wellness Center
Lauren KoblitzLauren Koblitz
Clinical Counseling Intern at Living Life Wellness CenterClinical Counseling Intern at Living Life Wellness Center
Angelica HernandezAngelica Hernandez
Front Office Specialist at Vital Life Wellness CenterFront Office Specialist at Vital Life Wellness Center