Hannah Mills
Lancaster ,CA
Summary
Reliable professional with several years of expertise in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
9
9
years of professional experience
Work History
Associate Manager
Express
Glendale, CA
10.2022 - Current
- Lead associates and sales lead team to achieve sales goals and consistently ensure a great customer experience
- Resolve customer conflicts and complaints to a positive outcome
- Recruit, interview, hire, and onboard associates
- Facilitate the development of associates by providing training, coaching, and feedback
- Manage team schedules to ensure optimal staffing levels during peak hours.
- Analyze business reports, create action plans to positively impact business
- Lead and execute product launches, maintain strong visual standards
- Manage all daily store operations, including shipment, replenishment, and ship from store
Assistant Manager
Express
Northridge, CA
10.2020 - 10.2022
Sales Leader
Express
Northridge, CA
10.2019 - 10.2020
Sales Associate
Express
Beverly Hills, CA
11.2016 - 10.2019
Intern
Lennie Marvin Prop House
10.2017 - 04.2018
- Creating visual displays with props
- Organizing, labelling, and taking inventory of props
Education
Associate's Degree - Entertainment Set Design and Decoration
Fashion Institute of Design And Merchandising
Los Angeles, CA01-2018
Associate's Degree - Visual Communications
Fashion Institute of Design And Merchandising
Los Angeles, CA01-2017
High School Diploma -
Lancaster High School
Lancaster, CA01-2015
Skills
- Technical Skills: Microsoft Word, Microsoft PowerPoint, Adobe Illustrator, Adobe Photoshop, Adobe InDesign
- Soft Skills: Leadership and team management, collaboration, effective communication, operational efficiency, visual merchandising, creative problem solving
Timeline
Associate Manager
Express
10.2022 - Current
Assistant Manager
Express
10.2020 - 10.2022
Sales Leader
Express
10.2019 - 10.2020
Intern
Lennie Marvin Prop House
10.2017 - 04.2018
Sales Associate
Express
11.2016 - 10.2019
Associate's Degree - Entertainment Set Design and Decoration
Fashion Institute of Design And Merchandising
Associate's Degree - Visual Communications
Fashion Institute of Design And Merchandising
High School Diploma -
Lancaster High School
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