Hannah Minnick
Claremore,OK
Summary
Organized and dedicated professional with proven track record of providing exceptional work in fast- paced environments. Offering strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environment. Detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy. Extensive knowledge of maintaining customer relationships, and promoting excellence in customer interactions.
Overview
4
4
years of professional experience
Work History
Client Relations Specialist
TAILS A WAGN
05.2023 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Built strong relationships with clients through effective communication and consistent followup.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
- Collaborated with cross-functional teams to deliver exceptional client experiences and drive business growth.
- Conducted regular reviews of client accounts, identifying opportunities for upselling or additional support services.
- Provided comprehensive training to new team members, equipping them with the skills needed for success in their roles.
- Resolved complex client issues through diligent research and collaboration with internal resources.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
Administrative Assistant
Keith and associates
03.2022 - 05.2023
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
Teacher
Elizabeth Richardson Center
06.2020 - 01.2022
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate books.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Encouraged creativity with various arts and crafts projects, stimulating imagination and self expression.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
Education
High School Diploma -
Thomas Edison Preparatory High School
Tulsa, OK01.2017
Skills
- Sales Expertise
- Scheduling
- Spreadsheets
- Cash Handling
- Customer Service
- Telephone Etiquette
- Teamwork Abilities
- Appointment Scheduling
- Order Management
- Client Engagement
- Department Operations
- Data Entry Experience
Timeline
Client Relations Specialist
TAILS A WAGN
05.2023 - Current
Administrative Assistant
Keith and associates
03.2022 - 05.2023
Teacher
Elizabeth Richardson Center
06.2020 - 01.2022
High School Diploma -
Thomas Edison Preparatory High School
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