Hannah Minor
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record at Southwest Airlines, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in data entry and relationship building, I implemented process improvements that boosted operational efficiency and mentored staff, fostering a collaborative team environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
11.2016 - 09.2024
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted in training new representatives on company policies and customer interaction protocols.
- Implemented improved processes for handling ticketing issues, enhancing customer satisfaction.
- Collaborated with team members to streamline communication between departments, increasing operational efficiency.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call traffic, maintaining consistent service quality and response times.
- Mentored junior staff on best practices in customer interaction and problem-solving techniques.
Lead Cash Logistics Processor
Brinks Incorpated
09.2014 - 10.2015
- Processed cash deposits efficiently, ensuring accuracy in handling and recording transactions.
- Managed inventory of cash supplies, maintaining optimal levels for operational requirements.
- Oversaw daily reconciliation of cash totals, identifying discrepancies promptly.
- Met daily productivity goals consistently while maintaining strict attention to detail and accuracy in all tasks performed.
- Developed strong working relationships with colleagues, promoting teamwork in a fast-paced environment focused on delivering results under tight deadlines.
- Trained new staff on cash handling procedures and compliance regulations.
Assistant Store Manager
Dollar General
08.2009 - 09.2014
- Assisted in managing store operations, ensuring compliance with company policies and procedures.
- Collaborated with team to enhance customer service standards and resolve issues efficiently.
- Trained new staff on operational processes, improving onboarding experience and productivity.
- Monitored inventory levels, implementing stock replenishment strategies to reduce shortages.
- Developed employee schedules that optimized labor costs while maintaining service levels.
Education
High School Diploma -
Brackenridge High School
San Antonio, TXEducation
St. Philip's College
San Antonio, TXSkills
- Customer service
- Time management
- Active listening
- Goal oriented
- Customer support
- Data entry
- Call center customer service
- Empathy display
- Relationship building
- Positive attitude
- Attention to detail
Timeline
Customer Service Representative
Southwest Airlines
11.2016 - 09.2024
Lead Cash Logistics Processor
Brinks Incorpated
09.2014 - 10.2015
Assistant Store Manager
Dollar General
08.2009 - 09.2014
High School Diploma -
Brackenridge High School
Education
St. Philip's College