Hannah Moffett
Linton,IN
Summary
Proactive professional with strengths in providing first aid treatment and life support care for sick and injured patients. Works well with team and provides clear and concise information to emergency medical personnel. Committed to staying abreast of emergency medical protocols and procedures to apply best practices.
Overview
8
8
years of professional experience
Work History
Administrator
Vigiles Safety Academy
01.2024 - Current
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with fellow instructors to develop new teaching strategies, resulting in improved student engagement and satisfaction.
- Enhanced student understanding of EMS procedures by incorporating real-life scenarios and case studies into lesson plans.
- Maintained compliance with all state and federal regulations governing EMS education programs, ensuring program accreditation and student eligibility for certification exams.
- Evaluated student performance through practical examinations, ensuring competency in critical emergency response skills.
- Conducted hands-on training sessions in key emergency medical procedures, such as CPR , enhancing student proficiency.
EMT-Basic
Transcare Ambulance Service
07.2023 - Current
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Trained new EMTs on proper protocols and procedures.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Responded to 911 calls for medical emergencies.
Call Center Representative
Touch Of Class
08.2022 - 05.2023
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Increased efficiency and team productivity by promoting operational best practices.
Manager in Charge
IGA Grocery Store
08.2019 - 06.2021
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Championed innovative solutions to address operational challenges, leading to significant improvements in workflow efficiency and overall team performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Housekeeper
Daviess Community Hospital
06.2020 - 02.2021
- Assisted in the setup and breakdown of event spaces for hospital functions such as meetings, conferences, or workshops.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Managed equipment maintenance tasks such as vacuum cleaner checks, floor scrubber upkeep, and replacement of worn-out tools as needed.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Restocked room supplies such as facial tissues for personal touch with every job.
Cashier Team Lead
Dairy Queen
07.2016 - 03.2020
- Used POS system to enter orders, process payments and issue receipts.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
EMT-B Certification - EMT-B
Vigiles Safety Academy
Lyons, IN04.2023
High School Diploma -
Bloomfield Jr-Sr High School
Bloomfield, IN05.2019
Skills
- Certified in CPR/AED
- Basic Life Support
- Patient Assessments
- Accident response
- Critical decision-making skills
Timeline
Administrator
Vigiles Safety Academy
01.2024 - Current
EMT-Basic
Transcare Ambulance Service
07.2023 - Current
Call Center Representative
Touch Of Class
08.2022 - 05.2023
Housekeeper
Daviess Community Hospital
06.2020 - 02.2021
Manager in Charge
IGA Grocery Store
08.2019 - 06.2021
Cashier Team Lead
Dairy Queen
07.2016 - 03.2020
EMT-B Certification - EMT-B
Vigiles Safety Academy
High School Diploma -
Bloomfield Jr-Sr High School
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