Hannah Mollenhauer
Account and Sales Manager
Charlottesville,VA
Summary
Dynamic Account ans Sales Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Pro-invest Group
11.2022 - 11.2023
- Total Account Management across more than 50 accounts – Specializing in Government and Corporate Markets
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Developed, maintained and utilized diverse client base.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and delivered presentations to key customers to position products and services.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Maintained current knowledge of evolving changes in marketplace.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Venue Sales Manager
Grand Pacific Group
09.2021 - 11.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Consistently met monthly sales and event revenue targets
- Managed two event coordinators, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed detailed event reports, documenting all aspects of each event.
- Produced concept plans for high-profile corporate meetings and events.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Generated ideas to enhance and expand current event offerings.
Wedding Sales Manager
Pialligo Estate
09.2020 - 09.2021
- Established lasting connections with industry professionals through networking events and partnerships.
- Worked collaboratively with two event coordinators to successfully deliver 140 weddings from November 2022-June 2021
- Enhanced client satisfaction by providing personalized wedding planning services and maintaining open communication throughout the process.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Delivered exceptional customer service throughout the planning process, resulting in high levels of client satisfaction and repeat business.
- Crafted strategic marketing materials showcasing past events to attract new clientele.
- Organized detailed site visits, allowing clients to visualize their special day and make informed decisions about venue selection.
- Mentored junior team members in best practices for wedding management, fostering professional growth within the company.
Event Sales Executive
Sheraton Grand Sydney Hyde Park
08.2019 - 09.2020
- Financial Year 2019, $1.2 million ahead of budget
- Increased client satisfaction through exceptional customer service and prompt resolution of their concerns.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Implemented detailed follow-up plans for leads, converting them into loyal customers over time.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Generated ideas to enhance and expand current event offerings.
- Streamlined the event planning process by implementing efficient project management tools and techniques.
Business Development Executive
Crowne Plaza Coogee Beach-Sydney
08.2018 - 08.2019
- Integral member of MICE conversion team to secure repeat and new business events of 20 to 300 delegates
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated prices, terms of sales and service agreements.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Represented the hotel on two successful secondments to Holiday Inn Old Sydney and InterContinental Hayman Island Resort
Education
Bachelor of Management - Events & Leisure
University of Technology
Sydney, Australia03.2014
Skills
- Salesforce CRM
- IVVY
- Cvent
- CI/TY (Marriott International)
- Opera PMS
- Microsoft Office
- Commercial acumen
- Event coordination and management
- Driving Revenue
- Sourcing New Business Opportunities
- Contract Negotiation
- Lead Generation
- Attention to Detail
- Teamwork and Collaboration
- Networking
- Relationship Management
Professional Style
• Collaborative team member
• Results driven
• Empathetic leader with a passion for
training others
• Effective problem solver
• Ability to multi-task & meet deadlines
Accomplishments
2021- Australia Hotels Association Awards
ACT- Finalist- Sales & Marketing
Timeline
Key Account Manager
Pro-invest Group
11.2022 - 11.2023
Venue Sales Manager
Grand Pacific Group
09.2021 - 11.2022
Wedding Sales Manager
Pialligo Estate
09.2020 - 09.2021
Event Sales Executive
Sheraton Grand Sydney Hyde Park
08.2019 - 09.2020
Business Development Executive
Crowne Plaza Coogee Beach-Sydney
08.2018 - 08.2019
Bachelor of Management - Events & Leisure
University of Technology
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