Hannah Monje
Webster,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Fantastic attention to detail and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retention Operation Specialist
TGS Insurance Agency
04.2024 - Current
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Developed and updated tracking spreadsheets using Excel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Supported agents in improving service standards for optimized customer satisfaction.
- Followed up on denials, late payments, extensions and other special circumstances.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
PCT
Memorial Hermann Hospital
09.2023 - 04.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Client Support
Howard Nations Attorney at Law
06.2019 - 09.2023
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed multiple tasks and met time-sensitive deadlines.
- Tracked important information in Time Matters, Excel spreadsheets and ran reports or generated graphs using data.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained confidentiality of information regarding clients and company.
- Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Cashier
Dunkin' Donuts
11.2018 - 05.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Hostess
Bubba's 33
09.2017 - 09.2018
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Checked in with servers to confirm preparedness before seating customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reported problematic guests to management to foster safe and pleasant environment.
Education
Associate of Science - Life Science
San Jacinto College
05.2025
Certified Nurse Aid -
CNA Training Institute
12.2022
High School Diploma -
Wolters High School
02.2019
Skills
- Adobe
- Microsoft Office
- Highly organized
- Proactive
- Data Entry
- Professional Telephone Demeanor
- Office Equipment Proficiency
- Managing Multiple Tasks
- Clerical Support
- Taking Vital Signs
- Understanding of HIPPA
- Cross-Functional Communication
- Process Documentation
- Customer Service
Certification
- CNA, CNA Training Institute - 04/10/2023
- BLS,American Heart Association- 11/17/2022
Timeline
Retention Operation Specialist
TGS Insurance Agency
04.2024 - Current
PCT
Memorial Hermann Hospital
09.2023 - 04.2024
Client Support
Howard Nations Attorney at Law
06.2019 - 09.2023
Cashier
Dunkin' Donuts
11.2018 - 05.2019
Hostess
Bubba's 33
09.2017 - 09.2018
Associate of Science - Life Science
San Jacinto College
Certified Nurse Aid -
CNA Training Institute
High School Diploma -
Wolters High School
Similar Profiles
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency
Tameshia WattsTameshia Watts
Clinical Nurse at Harris HealthClinical Nurse at Harris Health
Shaelyn McKeeShaelyn McKee
Library Reference Desk Assistant at Kendall Young LibraryLibrary Reference Desk Assistant at Kendall Young Library