Hannah Montes

• Curating office systems such as filing reports and data analytics/management
• Transcribing phone conversations
• Time management for daily projects & meetings while simultaneously meeting deadlines for long-term projects
• Organizing personal and professional calendars for appointments and deadlines
• Communicating with clients and building a positive rapport in person and through inbound and outbound calls and through email
• Accurate budgeting and planning for expenses for multiple accounts
• Extensive training for Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Access, Etc
• Facilitate logistics and manage external affairs including emails, calls, errands, reports, important documents, etc.

• Entrusted with the meticulous memorization, preparation and execution of all elements of the restaurant's dining portfolio including 250+ culinary and beverage recipes throughout the day
• Generated anywhere between $5,000-$10,000 in weekly restaurant sales

Maintained unwavering focus for 8+ hours a day and 40+ hours a week to ensure exceptional satisfaction for guests in section and at the bar, as well as providing outstanding service to fellow teammates which contributed to the overall ambience of a smooth, productive setting

• Precise attention-to-detail while executing techniques for each individual refreshment request
• Well-equipped to address any comprehensive insights into any aspect/concerns that guests revealed which contributed to an increase in client retention
• Continuously working in a fast-paced environment, performing graciously while under the pressure
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Supported productivity increase and business growth through mentorship
• Handled guest payments accurately while maintaining a secure cash handling system at all times.

• Managed 20+ employees at a time and oversaw daily operations including opening/closing procedures, employee scheduling, and task delegation for efficient workflow management
• Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery
• Evaluated and assessed employee quizzes on company knowledge, providing feedback to ensure comprehension and retention of key information
• Applied conflict resolution skills to optimize operations, lower expenses, and improve customer satisfaction by implementing a strategic approach leaving all guests and staff very content
• Collaborated with kitchen staff to streamline workflow processes
• Responsible for processed POS transactions, including checks, cash or credit purchases and refunds
• Prepare and submit accurate daily shift reports of restaurant sales using Aloha and Toast software
• Balancing the cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
• Provided support in catering events (vending to the public as well as formal, private events), providing large quantities of dishes without compromising taste or quality
• Expert on menu knowledge including ingredients of each individual dish
• Decreased employee turnover rates by providing ongoing support and mentorship
• Leveraged strong interpersonal skills to establish rapport with guests and provide personalized experience throughout their visit.
• Assisted in the creation of visually appealing table arrangements, dining room, and dessert displays contributing to an enjoyable and aesthetically pleasing ambience for patrons.
• Resolved customer complaints promptly and professionally maintaining positive relationships with clients, overall increasing client retention
• Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages