Hannah Moore
Tulsa,OK
Summary
Professional mental health and wellness advocate with over ten years experience. Expert in trauma informed communication, conflict resolution, guidance, motivational interviewing and accountability. Skilled in therapy referrals; inpatient and outpatient clinical settings for mental health and addiction, knowledgeable in treatment plans as well as detecting when other resources are needed for wellness. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate community liaison with 10 years of experience in helping community members improve mental health and wellness through hands-on support and education. Trusted leader, mentor, and liaison.
Overview
11
11
years of professional experience
Work History
Community Liaison
Safenet Services
08.2022 - Current
- Cultivate Relationships within Community of Rogers and Mayes County for Prevention efforts and referrals
- Member of multiple Coalitions of Community establishing partners for planning of Community Events to make local resources known and to build relationships to be a referral for Community Partners
- Public Speaking - Community Workshops for up to 250 community members, events, as well as other nonprofit agencies, churches and businesses to create Awareness for prevention of Domestic Violence, Sexual Assault and Stalking
- Advocate for Clients by way of providing resources specific to each client’s need(s), partner with other advocates to create content from trainings such as Seeking Safety to lead Support Groups year around, attend Court proceedings to support and advocate at protective order court, hearings and trials, transport to mental health hospitals to advocate for possible admission for safety when suicidal ideation is present
Volunteer Pastor, Leader, Disciple Coach, Liaison, Mentor
Church on the Move / God Behind Bars / John 3:16 / Stand in the Gap Ministries
01.2015 - Current
- Leader in creation and development of Widows Ministry at Church on the Move
- Volunteer Pastor, Speaker & Team Lead over 25 volunteers for Dr. Eddie Warrior Women’s Prison (2018-present)
- Disciple Coach for women in recovery from addiction, homelessness and trauma at John 3:16 Ministries
- Liaison for Stand in the Gap Ministries - recruiting volunteer teams to walk alongside women transitioning out of prison
- Mentor for women transitioning out of prison back into society, to support in rebuilding relationships with their children, develop confidence, and independence for prevention of recidivism and remaining sober
- One on one women’s ministry mentoring women recovering from trauma, addiction and unrecognized life cycles
- Coordinated and spearheaded programs to increase church members' service throughout community
Client Care Coordinator
Comfort Keepers
01.2018 - 01.2019
- Quality control supervisor providing ongoing training to include one on one and group meetings with staff of 60 employees as well as field visits to assure client satisfaction is maintained and high-quality care is being provided
- Interview / onboard new hires – Certified nursing assistants and Long-term care providers
- Assisted Director of Nursing in field meeting and assuring families of quality of care upon completing onboarding paperwork to begin in-home care for their loved one
- Schedule 60 caregivers to meet care needs of approximately 40 clients with emphasis on client/ caregiver compatibility for life enriching relationships for private duty homecare
- Payroll/billing; daily analysis for accuracy, process, and submit average of 1900 billed/paid hours per week
- Minimize un-billed overtime with strategic scheduling methods to assure care for all clients is complete and revenue is maintained or increased weekly
- Supported patient care excellence via planning and interpretation of programs
Client Care Coordinator
BrightStar Care of Tulsa
01.2015 - 01.2018
- Supervisor for staffing of 40 caregivers for approximately 30 clients to meet needs of new and existing clients
- Assisted Director of Nursing in field meeting and assuring families of quality of care upon completing onboarding paperwork to begin in-home care for their loved one
- Interview / onboard new hires – Certified nursing assistants and Long-term care providers
- Payroll/billing; daily analysis for accuracy, process, and submit average of 1400 billed/paid hours per week
- Organized job fairs, open houses, and quarterly in-services for quality control
- Maintain Santrax daily; A system used to monitor caregivers time with clients for weekly payroll and billing
- Build, maintain and audit scheduling system that is used to determine revenue and payroll processes
Scheduler
Saint Francis Health System
01.2013 - 01.2015
- Obtain accurate information required to enter appointment information into a multi-faceted clinical system
- Communicate with patients, family members, and health care professionals to schedule up to 40 outpatient procedures daily into integrated health system in timely manner
- Interact with all entities of health system for emergent testing to assure all patients are cared for with highest quality and patient satisfaction
Skills
- Leadership
- Mentorship
- Staff Training & Development
- Crisis Communication
- Critical Problem Analysis/Resolution
- Community Liaison
- Emotional Maturity
- Advocate for mental health and wellness
- Professional Networking
Timeline
Community Liaison
Safenet Services
08.2022 - Current
Client Care Coordinator
Comfort Keepers
01.2018 - 01.2019
Volunteer Pastor, Leader, Disciple Coach, Liaison, Mentor
Church on the Move / God Behind Bars / John 3:16 / Stand in the Gap Ministries
01.2015 - Current
Client Care Coordinator
BrightStar Care of Tulsa
01.2015 - 01.2018
Scheduler
Saint Francis Health System
01.2013 - 01.2015
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