Hannah Moran
Oviedo,FL
Summary
Collaborative leader and problem solver dedicated to streamlining operations to identify and implement patient-centered strategies to improve care quality and outcomes. Detail-oriented with an expertise in project management, identifying process improvements, customer relations and innovation.
Overview
13
13
years of professional experience
Work History
Certified Substitute Teacher
Seminole County Public Schools
Winter Springs, FL
01.2023 - Current
- Collaborate with teaching staff to implement coordinated educational strategies, student support networks and positive reinforcement.
- Adaptable to different class settings, age groups and lesson plans.
Health Information Management Intern
The Outlook Clinic
Orlando, FL
07.2023 - 12.2023
- Developed new patient intake process for organizational best practice
- Assisted in formulating change management strategies to align with organizational mission and goals
- Optimized daily operations by streamlining procedures, developing new reporting system and utilizing practice management software
General Manager
Rukus Cycling
Oviedo, FL
10.2020 - 05.2022
- Maximized revenue by 20% within two months through successful implementation of 6 Step Sales Process.
- Developed and maintained relationships with customers resulting in high retention rate.
- Strategically partnered with local business resulting in 25% increase in studio traffic and overall brand awareness in Central Florida.
- Maximized operational performance by introducing best practice industry standards resulting in efficiency improvement while monitoring team members for enhanced collaboration.
General Manager
Zoo Health Club
06.2011 - 10.2020
- Successfully recruited, trained, and managed team of 45 staff across two 24 hour fitness facilities, resulting in improved operational efficiency.
- Drove year-to-year business growth by focusing on new lead acquisition, member retention and community outreach contributing to 7% increase in overall revenue.
- Developed and implemented employee handbook, operational guidelines and sales training manual; resulting in improved employee performance and staff longevity.
- Strategized and executed social media campaigns and market development initiatives, leading up to 15% increase in foot traffic meeting monthly sales goals
Education
Bachelor of Science - Health Informatics & Information Management
University of Central Florida
Orlando, FL12.2023
Skills
- Team Leadership
- Project Management
- Conflict Resolution
- Performance Improvement
- Customer Relations Specialist
- Operational Planning
Additional Information
- Certified Coding Associate (CCA), AHIMA, May 2023
Timeline
Health Information Management Intern
The Outlook Clinic
07.2023 - 12.2023
Certified Substitute Teacher
Seminole County Public Schools
01.2023 - Current
General Manager
Rukus Cycling
10.2020 - 05.2022
General Manager
Zoo Health Club
06.2011 - 10.2020
Bachelor of Science - Health Informatics & Information Management
University of Central Florida
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