HANNAH MORANT
Houston
Summary
Dynamic Business Manager with a proven track record at Massage Envy, excelling in sales proposal creation and strategic account development. Recognized for motivating teams to exceed membership sales goals while fostering a positive environment. Strong interpersonal skills and a commitment to exceptional customer service drive operational success and team performance.
Overview
17
17
years of professional experience
Work History
Business Manager
Massage Envy
Houston
04.2021 - Current
- Motivated and coached sales team to achieve membership sales targets.
- Achieved all monthly goals for the front desk staff and myself.
- Supervised staff, resolving issues to maintain operational effectiveness.
- Communicate regularly and efficiently with the spa manager and management on all operational aspects.
- Led team meetings to improve communication and collaboration among staff.
- Ensure all spa operations are in full compliance with local health and safety codes.
- Maintained a healthy and safe environment for all staff and clients.
- Met with the regional director to ensure everything was up to code for our OSR.
- Coordinated and arranged therapy sessions to accommodate client needs and therapist availability.
- Oversaw inventory management and ordering of products for optimal stock levels.
- Trained new employees on company policies and customer service standards.
- Participate in and promote marketing activities.
Studio Director
Amazing Lash Studio
Houston
01.2019 - 04.2021
- Act as the general manager / operations manager of the Amazing Lash Studio: Manage and oversee all aspects of studio operations.
- Operations manager duties include ensuring a high level of service, and execution of organizational standards.
- Acts as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed.
- Sales management duties include management and motivation to set, achieve, and exceed personal, team, and individual membership sales and retail sales goals.
- Assists Franchisee in setting and achieving membership and retail sales goals.
- Demonstrates desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.
- Provides strong leadership / management presence.
- Maintains quality service by enforcing organization standards.
- Coaches and trains sales associates / customer service and esthetician and cosmetologist staff on the sales and operations process.
- Manages sales associates / customer service and esthetician and cosmetologist staff and schedules.
Business Manager
Massage Envy
Houston
09.2017 - 12.2018
- Motivated and coached sales team on membership sales.
- Met with the regional director to ensure everything was up to code for our OSR.
- Ensured everyone was in a healthy and safe environment.
- Deal directly with customers by answering queries, attending to them when customers enter the spa and orienting them of spa services and products sold by the spa.
- Supervise staff and troubleshoot any staff related issues.
- Ensuring sales goals are met each month.
- Practice exceptional customer service and make sure all employees are doing the same.
- Participate in and promote marketing activities.
- Communicate regularly and efficiently with the spa manager and management on all operational aspects.
Area Supervisor
Aquatic Advisors
Humble
07.2015 - 09.2017
- Supervisor for North Territory managing 12 pools and up to 35 lifeguards per day.
- Point of contact for residents to maintain satisfaction for neighborhoods.
- Organizing group functions and events for each neighborhood.
- Making schedules using the WhenToWork system.
- Meeting with the HomeOwners Association once a month.
- In charge of staffing.
- Assisting with negotiations for new contracts.
Spa Director
Planet Beach
Houston
10.2011 - 06.2015
- Create and maintain a monthly Spa Schedule at least one week prior to the beginning of each month to include all training objectives, staff meetings, marketing and promotion initiatives as well as equipment maintenance events.
- Set, communicated, and monitored individual sales goals for employees, driving accountability and performance at all levels.
- Hold all employees accountable for executing prospecting responsibilities and non negotiable Quadrant Marketing.
- Monitor efforts documented in prospecting binder and from traffic counts.
- Monitor the closing percentage and percent to goal.
- Maintained accurate member and employee records following filing guidelines to support operational efficiency.
- Updated and maintained records regularly to ensure accuracy and compliance with internal standards.
Spa Consultant
Planet Beach
Houston
02.2009 - 10.2011
- Generated over 30 new leads per shift by actively engaging potential clients and securing their contact information for spa visits.
- Update personal Consultant Prospecting/Client binders weekly to ensure proper use of prospecting duties and for the Spa Director to review.
- This includes but is not limited to: new member follow up procedures, new guest tracking.
- Ensure that a minimum of 5 guest passes are returned to the spa with new guests per week.
- Complete all daily and weekly goal documents for Spa Director review.
- This may include phone tracking documents, closing percentage, Daily Game Plan and any others as directed by Spa Director.
- Developed creative strategies to motivate employees and enhance focus on achieving both personal and team goals.
- Attend regularly scheduled meetings with Franchisee & management team prior to weekly staff meeting to collaborate on agendas and discussion topics.
- Maintain high cleanliness standards across spa facilities, including lobby, service rooms, and restrooms, to exceed customer service and sanitation expectations.
- Enforce all daily, weekly and monthly maintenance requirements with responsible employees.
- Confirm all daily revenue (including cash, checks and credit cards) is accounted for at all times to prevent theft.
- Perform monthly EFT billing duties, by the 1st of each month with the assistance of the Asst Spa Director.
- These duties include but are not limited to processing credit card and check drafts, cancellation and freeze requests, following up on billing inquiries, delinquent accounts, etc.
- Review override reports to ensure all employees are exercising proper caution when servicing members and selling products.
- Submit payroll bi-monthly to Franchisee for approval.
- Once approved, report payroll information to payroll processor.
- Execute proper register methods when ringing up services and entering usage of services.
Skills
- Sales proposal creation
- Strategic account development
- Dependable management
- Persuasive negotiator
- Proactive leadership
- Results-oriented mindset
- Adaptable strategy
- Consistent performance
- Motivated team player
- Excellent communication skills
- Strong interpersonal skills
- People-oriented
Timeline
Business Manager
Massage Envy
04.2021 - Current
Studio Director
Amazing Lash Studio
01.2019 - 04.2021
Business Manager
Massage Envy
09.2017 - 12.2018
Area Supervisor
Aquatic Advisors
07.2015 - 09.2017
Spa Director
Planet Beach
10.2011 - 06.2015
Spa Consultant
Planet Beach
02.2009 - 10.2011