Hannah Morenz
Willoughby
Summary
Dynamic individual with hands-on experience in claim support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals as a claims support coach.
Overview
5
5
years of professional experience
Work History
Claims Support Specialist
Progressive Insurance
07.2024 - Current
- Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
- Contributed to training initiatives for new hires, sharing knowledge on best practices in claims support functions.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Claims Admin Support Specialist Int
Progressive Insurance
08.2023 - 07.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Receptionist/Sales Consultant
Aable Rents
01.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Salon Assistant
John Roberts Spa and Hair Studio
11.2019 - 01.2020
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Education
High School Diploma -
Mentor High School
Mentor, OH01-2018
Cosmetology License -
The Brown Aveda Institute
Mentor, OH01-2019
Skills
- Teamwork and collaboration
- Organizing and prioritizing work
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Microsoft office
- Customer service
Timeline
Claims Support Specialist
Progressive Insurance
07.2024 - Current
Claims Admin Support Specialist Int
Progressive Insurance
08.2023 - 07.2024
Receptionist/Sales Consultant
Aable Rents
01.2022 - 07.2023
Salon Assistant
John Roberts Spa and Hair Studio
11.2019 - 01.2020
High School Diploma -
Mentor High School
Cosmetology License -
The Brown Aveda Institute
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