Ricardo Martinez
Gulfport,MS
Summary
Personable and dedicated customer service representative with extensive industry experience. Solid team player with a positive attitude and proven skill in building rapport with clients. Committed to maintaining customer satisfaction and driving company success.
Overview
10
10
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
D'Iberville, MS
08.2023 - Current
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Provided on-the-job training to new employees in accordance with company standards.
- Facilitated communication between departments to ensure efficient workflow processes.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
Server Manager
Jalapeno Grill
Ocean Springs, MS
05.2014 - 09.2023
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Provided information about menu selections and made recommendations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
Correctional Officer
Harrison County Adult Detention Center
Gulfport, MS
03.2021 - 07.2021
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
Education
Bachelor of Arts - Criminal Justice
The University of Southern Mississippi
Long Beach, MS12.2022
Associate of Arts - Psychology
Mississippi Gulf Coast Community College
Gulfport, MS05.2017
Skills
- Workflow Coordination
- Excellent Problem-Solving Skills
- Ethical Standards of Conduct
- Bilingual
- Operational Efficiency
- Teamwork and Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Management Trainee
Enterprise Rent-A-Car
08.2023 - Current
Correctional Officer
Harrison County Adult Detention Center
03.2021 - 07.2021
Server Manager
Jalapeno Grill
05.2014 - 09.2023
Bachelor of Arts - Criminal Justice
The University of Southern Mississippi
Associate of Arts - Psychology
Mississippi Gulf Coast Community College
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