Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Morin

New York,NY

Summary

Experienced manager, bartender, barista, and server bringing enthusiasm, dedication and exceptional work ethic. Trained in hospitality with an emphasis in employee management, natural wine, cocktails, and coffee. High energy, collaborative, and outgoing with a passion for positive and lasting guest relations.

Overview

6
6
years of professional experience

Work History

Bartender

Pebble Bar
09.2023 - Current
  • Served high customer volumes during high-end client events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bar Captain/Bartender

Pinch Food Design
05.2022 - Current
  • Managed staff in event set-up, service and breakdown.
  • Insured quality client experience by preparing staff for event.
  • Collaborated with other captains for exceptional communication and success throughout event.
  • Maximized customer service by guiding staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Prepared and poured beverage for guest counts up to 500 people.

Venue Manager

Viral Ventures: The Alice Cocktail Experience
11.2021 - 02.2022
  • Oversaw 21 performances per week to maintain guest experience.
  • Trained, managed and motivated employees to promote professional skill development.
  • Supervised performers and bar staff to ensure best practices and build productive teams.
  • Recruited and hired individuals demonstrating passion, dedication and added value to performance team.
  • Managed budget and payroll operations.
  • Monitored inventory levels and placed new orders for product to keep supply well-stocked.

Server

The Mountaineering Club
07.2019 - 12.2021
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.

Manager

Poindexter Coffee
09.2020 - 10.2021
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Collaborated with upper management on event planning to maximize community outreach.
  • Established and created training programs to enhance employee knowledge of best practices including wine, craft coffee, and customer service, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Bartender

Mamnoon Street
05.2019 - 03.2020
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties by showing how to make drinks, set-up and breakdown bar, and close restaurant.

Server

Super Bueno
04.2018 - 05.2019
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.

Education

BFA - Original Works/Acting

Cornish College of the Arts
Seattle, Washington
12.2018

Associates - Theatre/Acting

Suffolk County Community College
Selden, New York
05.2016

High School Diploma -

Longwood Senior High School
Middle Island, New York
06.2013

Skills

  • Team building and management
  • Exceptional rapport with guests
  • Service prioritization
  • High pressure problem solving
  • Liquor, Beer and Wine Knowledge
  • Responsible Alcohol Service
  • Craft Cocktail Preparation
  • Hospitality Service Expertise
  • Administrative support
  • Computer/POS literacy and efficiency

Timeline

Bartender

Pebble Bar
09.2023 - Current

Bar Captain/Bartender

Pinch Food Design
05.2022 - Current

Venue Manager

Viral Ventures: The Alice Cocktail Experience
11.2021 - 02.2022

Manager

Poindexter Coffee
09.2020 - 10.2021

Server

The Mountaineering Club
07.2019 - 12.2021

Bartender

Mamnoon Street
05.2019 - 03.2020

Server

Super Bueno
04.2018 - 05.2019

BFA - Original Works/Acting

Cornish College of the Arts

Associates - Theatre/Acting

Suffolk County Community College

High School Diploma -

Longwood Senior High School

Similar Profiles

CREATE PROFILE
Hannah Morin