Hannah Morrison
Bremerton,United States
Summary
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Outgoing Barista Shift Supervisor offering 3 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Starbucks
10.2018 - 02.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista
Espresso Lane
03.2018 - 10.2018
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista
Express Espresso
02.2016 - 06.2017
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Kept product inventory stocked during times of customer congestion and high demand.
Hotel Front Desk Receptionist
Navy Gateway Inn & Suites
09.2014 - 11.2015
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Cashier
Sportsman's Warehouse
10.2012 - 01.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Cross trained in 4 different departments, working in Floor Sales, Warehouse, Cashier and Customer Service.
Barista
Simply Sublime Espresso
10.2011 - 10.2012
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Barista
MWR
07.2023 - Current
Education
Associate of Arts And Sciences - Medical Assisting
Olympic College
Bremerton, WA06.2024
Certified Professional Coder - Professional Medical Billing & Coding
Olympic College
Bremerton, WA06.2024
High School Diploma -
Olympic High School
Bremerton06.2011
Skills
- Staff training and development
- Policy and Procedure Implementation
- Keyboarding Skills 70 WPM
- Driven and Determined
- Microsoft Excel
- POS System Operations
- Espresso Machine Operation and Maintenance
- Staff Meetings
- Active Listening
- Office Supplies and Inventory
Accomplishments
- Promoted to Assistant Manager due to Astounding problem solving skills and dedication to my place of work that achieved a happier team with excellent communication skills, an increase of money saved on Inventory, and a high customer satisfactory rating.
- Created highly effective employee Incentive program that significantly impacted efficiency and improved operations.
- Used Microsoft Excel to develop Inventory tracking spreadsheets.
Affiliations
- Ducks Unlimited Non-Profit Organization Committee Member & Silver Sponsor
- St. Joesph's Medical Center Neonatal Intensive Care Unit [NICU] Parent Advisory Board Member
- 4 Years Phone Tree Caller for the USS Pennsylvania SSBN-735
Timeline
Barista
MWR
07.2023 - Current
Supervisor of Operations
Starbucks
10.2018 - 02.2022
Barista
Espresso Lane
03.2018 - 10.2018
Barista
Express Espresso
02.2016 - 06.2017
Hotel Front Desk Receptionist
Navy Gateway Inn & Suites
09.2014 - 11.2015
Customer Service Cashier
Sportsman's Warehouse
10.2012 - 01.2014
Barista
Simply Sublime Espresso
10.2011 - 10.2012
Associate of Arts And Sciences - Medical Assisting
Olympic College
Certified Professional Coder - Professional Medical Billing & Coding
Olympic College
High School Diploma -
Olympic High School
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