Hannah Mosher

• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and mid-shift duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Maintained impeccably clean, attractive and well-stocked bar area.

• Unboxed and prepared incoming flower stocks for inclusion in arrangements, bouquets, etc.
• Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
• Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
• Maintained high standard of organization and cleanliness of store premises.
• Process customer orders accurately and efficiently, contributing to increased sales revenue.
• Engaged in accepted loss prevention practices throughout store premises to ensure longevity of products.
• Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
• Performed daily cash register opening and closing functions and generated daily sales reports.
• Designed general purpose wrapped flower bouquets using recommended floral design guidelines.
• Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
• Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes.
• Provided customers with courteous, knowledgeable and efficient service.
• Nurtured flowers to maintain quality and promote longevity.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Provided customers with courteous, knowledgeable and efficient service upon delivery.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed cash and credit card transactions accurately.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Supervised ongoing daily production phases.
• Kept accurate and detailed records of personnel progress and productivity.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Taught proper procedures and strategies for success to new employees.
• Handled cash and processed payments accurately to avoid errors.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees and drinks.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowds with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Promoted additional items with beverages, increasing store sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Operated espresso machines and commercial coffee brewers to create beautiful beverages (i.e. latte art)

· Served food and beverages promptly with focused attention to customer needs.

· Worked with POS system to place orders, manage bills, and handle complimentary items.

· Maintained clean and organized dining areas to uphold restaurant hygiene standards.

· Set positive tone for entire dining experience as first point of contact for incoming guests.

· Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

· Explained menu items and suggested appropriate options for food allergy concerns.

· Used slow periods to restock supplies, ice, trays, and delivery bags.

· Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

· Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

· Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

· Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

· Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

· Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

· Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Followed exact recipes for mixing and preparing beverage and food items.
• Promoted additional items with beverages, increasing store sales.