Summary
Overview
Work History
Skills
Languages
References
Timeline
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Hannah Mote

Spanaway,WA

Summary

Results-oriented lending professional knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities while willing to go the extra mile to ensure quality service in each and every interaction.

Overview

14
14
years of professional experience

Work History

Contact Center Associate

BECU
Remote, WA
08.2023 - Current
  • Provided customer service and technical support to customers over the phone.
  • Developed a comprehensive understanding of the company's products and services.
  • Resolved customer inquiries in a timely manner while ensuring excellent customer satisfaction levels.

Organizer

Home Harmony with Hannah LLC
Spanaway, WA
07.2022 - 07.2023
  • Assessed clients' organizational needs, identified areas for improvement, and created a plan of action.
  • Provided guidance on how to maintain an organized home environment.
  • Helped clients prioritize tasks related to organizing their homes.

Universal Associate

Sound Credit Union
Tacoma, WA
01.2022 - 07.2022
  • Rehired at Sound after taking a break during COVID. Same position, different branch.

Universal Associate

Sound Credit Union
Tacoma, WA
12.2017 - 06.2020
  • Assisted member with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Developed trust with members by providing exceptional service.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Analyzed financial documents provided by customers to determine their needs.
  • Processed loan applications according to established guidelines.
  • Provided accurate information about products, prices and services.

Sales & Finance Specialist

State Farm
Puyallup, WA
08.2010 - 12.2017
  • Assisted clients in selecting appropriate coverage options for their needs.
  • Developed a customer service strategy to ensure the highest level of satisfaction.
  • Assisted customers in understanding loan terms and conditions.
  • Prepared and submitted loan documents to relevant parties for review and approval.

Skills

  • Cultural Awareness
  • CRM Software
  • Follow-Up Skills
  • Goal-Oriented

Languages

Spanish
Professional

References

References available upon request.

Timeline

Contact Center Associate

BECU
08.2023 - Current

Organizer

Home Harmony with Hannah LLC
07.2022 - 07.2023

Universal Associate

Sound Credit Union
01.2022 - 07.2022

Universal Associate

Sound Credit Union
12.2017 - 06.2020

Sales & Finance Specialist

State Farm
08.2010 - 12.2017

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Hannah Mote