Summary
Overview
Work History
Education
Skills
Timeline
References
References
Generic
Hannah Mullins

Hannah Mullins

McKinney,TX

Summary

Highly motivated and confident individual with exceptional multi-tasking and organizational skills. Proven strong interpersonal and communication skills, plus the ability to handle multiple tasks efficiently and accurately, taking pride in completing said tasks in a proficient and timely manner. Values confidentiality, discretion, tact, and professionalism when corresponding with clients, executives, and senior managers. Proven ability to help executives make the best use of their time by managing and assisting with their personal and administrative tasks. Honesty and integrity are essential, as are analytical skills, and team chemistry. Ready and qualified for the next stage in a successful career.

Overview

5
5
years of professional experience

Work History

Operations Administrator & Commercial Administrator

Morrison & Head - Dallas & Meritax Advisors
10.2023 - 07.2024
  • Assist in preparation for board hearings including copying, collating, and binding documentation for presentations to the county appraisal review board
  • Researched and provided analysis support as needed for various teams and executives
  • Managed correspondence with taxing jurisdictions to verify assessment, tax bills, and deadline information
  • Received, identified, and sorted all incoming mail on a regular basis
  • Processed tax bills and assessments timely
  • Assisted in preparation of certified and return receipts, and proper postage metering; logs proof of mailers; and delivers mail to post office or courier service
  • Managed and maintained scans and archives such as proof of deliveries in database
  • Assisted with researching jurisdictional tax policies, property re-parceling, and billing issues
  • Point of contact for client inquiries regarding information from tax authorities
  • Maintained client folders with the most up-to-date information including approved presentation packages
  • Created and managed expense reports for multiple executives
  • Coordinated ARB Hearings with executives, agents, and team
  • Coordinated and verified successful transfer of all digital files from 2 servers during the company merge
  • Contacted 100+ counties in Texas to ensure our business information on file was accurate
  • Managed renewals and reminders of PTC license expirations for agents and partners
  • Maintained open communication with agents and team with updates on hearings, board orders, county updates and more
  • Provided high-level administrative support with a proactive approach.

Project Coordinator & Assistant Estimator

Nova Landscape Group
04.2023 - 08.2023
  • Gathered, calculated, and compiled takeoff data for use in bid proposal estimates
  • Performed takeoffs, and spreadsheet input; analyzing plans, specs, construction notes, and details
  • Prepared cost analysis recapitulating material, labor, equipment, subcontractor, and overhead costs incurred in the installation of items
  • Provided cost estimates to professional contractors based on customer specifications and analysis of architectural, landscape, hardscape, civil construction plans, and RFI's
  • Provided additional administrative support to the residing estimator and pre-construction coordinator
  • Created job folders in shared drive and distributed all bid documents provided by General Contractors to the correct sub-folders
  • Prepared bid proposal templates prior to sending price requests to suppliers
  • Sent pricing requests to suppliers along with notes from multiple materials/plant schedule, notes, specifications, and takeoff count
  • Served as the point of contact for inquiries regarding projects I submitted bids for
  • Assisted in training of new employees
  • Completed bid forms when requested by general contractors with efficiency and accuracy
  • Ensured all insurance documents requested were compliant with the general contractor and job site
  • Managed all insurance requests, clarifications, and revisions for job sites
  • Managed prequalification documents for contractors the team had developed trusted relationships with and ensured they were up to date and current.

Property Administrator & Assistant Property Manager

Cushman and Wakefield
06.2021 - 04.2023
  • Provided full administrative support, including phone support, monthly reports, filing and distribution of correspondence
  • Managed office supplies and maintained inventory
  • Assisted in lease administration activities, including accurate completion of contracts and certificates of insurance compliance in Salesforce - Servicedge
  • Ensured all property files were prepared and maintained in an orderly and logical manner, including leases and contracts
  • Prepared service contracts and contract renewals, as well as, coordinated vendor contract bidding
  • Obtained monthly aging report and followed up on all delinquencies
  • Prepared and processed invoices for 11+ commercial buildings with appropriate back-up
  • Coordinated tenant move ins and move outs, including furniture delivery and pick up
  • Monitored and maintained the maintenance work order system and purchase order log of 11+ commercial properties
  • Responsible for aspects of development including tenant handbooks, tenant anniversaries, holiday gifts, monthly newsletters, and training meetings or programs
  • Ensure COIs are up to date for vendors and tenants
  • Scheduled and coordinated meetings and special events
  • Assisted with monthly and quarterly management reports as well as annual budget preparation
  • Oversaw the processing of management and maintenance staff hours, tenant bill backs, expense reports, and check requests for review and approval
  • Responsible for leading weekly inspections of properties with janitorial and landscape provider
  • Provide superior customer service and communication to tenants and prospects to enhance tenant satisfaction
  • Prepared professional communication documents including memos, letters, and emails.

Personal Assistant & Executive Assistant

08.2020 - 05.2021
  • Assisted the executive with their personal calendar, as well as professionally
  • Served as gatekeeper to the by filtering phone calls, drop-ins, and emails
  • Completed any job-related task including picking up permits and delivering to job sites
  • Proactively organized data to ensure appropriate management of day-to-day operations for executive support and follow up for the executive
  • Handle sensitive and confidential information with discretion
  • Responsible to assist with any group needs and partner on special projects as needed
  • Received incoming communication, reviewed contents, determined importance, and summarizes and/or distributed contents to the appropriate staff
  • Assisted the executive with personal needs and errands with the utmost confidentiality including nanny services, overnight house manager services, and personal calendar collaboration.

Team Assistant

State Farm - Dominic Schillace
06.2019 - 12.2019
  • Received and properly applied payments towards customer accounts
  • Communicated with the State Farm claims team to resolve issues in a timely manner
  • Established customer relationships and followed up with customers, as needed
  • Used a customer-focused, needs-based review process to educate customers about insurance options
  • Developed leads, scheduled appointments, identified customer needs, and marketed appropriate products and services.

Education

Skills

  • MS Office / Microsoft Teams / Outlook / Quickbooks
  • Yardi / Nexus / Landone Takeoff / Canva - Tenant Events
  • ECRM & Servicedge - Salesforce
  • Planning & Scheduling
  • Bid Proposals
  • Insurance Compliance
  • Time Management
  • Executive Administrative Support
  • Confidentiality
  • Excellent Verbal and written communication skills
  • High level of intuition and professionalism
  • Comfortable in a fast-paced environment
  • Strong Organizational and multitasking abilities
  • Excellent client relations skills
  • Reliable and always follow through with a friendly personality

Timeline

Operations Administrator & Commercial Administrator

Morrison & Head - Dallas & Meritax Advisors
10.2023 - 07.2024

Project Coordinator & Assistant Estimator

Nova Landscape Group
04.2023 - 08.2023

Property Administrator & Assistant Property Manager

Cushman and Wakefield
06.2021 - 04.2023

Personal Assistant & Executive Assistant

08.2020 - 05.2021

Team Assistant

State Farm - Dominic Schillace
06.2019 - 12.2019

References

References available upon request.

References

References available upon request.
Hannah Mullins