Hannah Murphy
Stonington,CT
Summary
Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Detail Planner
General Dynamics Electric Boat
10.2022 - 07.2023
- Development & maintenance of Work Instructions using Teamcenter & PCM/EWP
- Incorporation of design changes (CRs/CNs),LOA revisions, problem sheets, work transfers, etc
- Adherence to planning processes & procedures
- Collaboration with peers and supervision for the development of new processes and procedures
- Executing department goals related to quality and attainment
- Monitoring construction schedules
- Performing tactical problem solving
- Collaboration with internal & external stakeholders
Restaurant Manager
TyMark Restaurant Group.
07.2020 - 12.2022
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Server Manager
Dog Watch Cafe
05.2012 - 05.2020
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Monitored server performance and provided feedback to enhance server delivery.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Enforced compliance with uniform and personal presentation standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Certificate - Connecticut Pipeline
Grasso Southeastern Technical High School
Groton, CT12.2022
No Degree - Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MA07.2012
High School Diploma -
Stonington High School
Pawcatuck, CT06.2007
Skills
- Microsoft Excel proficiency
- Performance Tracking
- Event Promotion
- Vendor negotiation
- Space Planning
- Attention to Detail
- Product Quality Determination
- Customer Service
- Supplier Communication
- Inventory Control
- Ordering and Purchasing
- Critical Thinking
- Professional Demeanor
- Effective Communication
- Goal Setting
- Adaptability
Timeline
Detail Planner
General Dynamics Electric Boat
10.2022 - 07.2023
Restaurant Manager
TyMark Restaurant Group.
07.2020 - 12.2022
Server Manager
Dog Watch Cafe
05.2012 - 05.2020
Certificate - Connecticut Pipeline
Grasso Southeastern Technical High School
No Degree - Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy
High School Diploma -
Stonington High School
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