Hannah Murphy
Yadkinville,NC
Summary
Dedicated and customer-focused professional with 5+ years of experience delivering exceptional service in fast-paced environments. Skilled in building strong relationships, resolving issues with empathy, and ensuring customer satisfaction. Adept at handling high-volume inquires, coordinating solutions, and maintaining a positive and professional demeanor under pressure. Strong communicator with proven ability to collaborate across teams, adapt quickly, and exceed performance goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Anchored Metal Structures
10.2024 - Current
- Generate leads and develop new business opportunities through cold calling, networking, referrals, and inbound inquires.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Prepare accurate quotes, proposals, and contracts in a timely manner.
- Built relationships with customers to encourage repeat business.
Project Support Professional
Lowe's Companies Inc
03.2021 - 10.2024
- Serve as the primary contact for Customers throughout the installation process.
- Work closely with Lowe's representatives to maintain compliance with store policies and customer service standards.
- Communicated effectively with team members to facilitate information sharing and resolve issues promptly
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Confirm installation details, schedules, and expectations with customers and installers.
- Communicate with installers to resolve challenges quickly and effectively.
Security Officer
Hugh Chatham Memorial Hospital
03.2020 - 02.2021
- Monitored premises to ensure safety and security protocols were consistently followed.
- Responded to incidents and emergencies, coordinating with law enforcement as necessary.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Collaborate with hospital staff and law enforcement when necessary.
Repair Service Agent
Lowe's Companies Inc
08.2015 - 03.2017
- Assisted in creating a comprehensive knowledge base/documentation system to aid technicians in troubleshooting and resolving common issues encountered during repairs.
- Receive and process repair requests from Lowe's stores, customers, and service systems.
- Schedule repair appointments and dispatch technicians as needed.
- Track repair progress to ensure timely completion and customer satisfaction. Coordinate with installers, repair technicians, and Lowe's representatives to ensure smooth workflow.
Education
High School Diploma -
Surry Central High School
Dobson, NC05-2012
Skills
- Customer service
- Active Listening
- Clear and professional communication (verbal & written)
- Time management and multitasking
- Maintaining a positive and professional attitude
Timeline
Sales Associate
Anchored Metal Structures
10.2024 - Current
Project Support Professional
Lowe's Companies Inc
03.2021 - 10.2024
Security Officer
Hugh Chatham Memorial Hospital
03.2020 - 02.2021
Repair Service Agent
Lowe's Companies Inc
08.2015 - 03.2017
High School Diploma -
Surry Central High School
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