Hannah G. Murray
San Diego,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Skills
- Conflict Management
- Administration, and Account Management
- New Product Introduction Strategies
- Press Releases
- Copywriting
- Grammatical Skills
- Strong English Language Skills
- Campaign Tracking
- SEO Familiarity
- Data Entry
- Customer Retention
- Project Management
Overview
5
5
years of professional experience
Work History
Project Manager & Customer Retention Manager
Mostra Coffee
07.2023 - Current
- Planned, designed, and scheduled phases for large projects, while implementing multiple new software programs for streamlined processes company-wide.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed new strategies and SOPs for customer retention activities, and implemented and managed CRM site, driving product sales through cross and upselling.
Referee
NFHS/USA Water Polo
06.2018 - Current
- Officiate games to maintain standards of play and to ensure that game rules are observed
- Confer with other officials, coaches, players, and facility managers
- Report to regulating organizations regarding actions taken or needed such disciplinary actions
Marketing Associate & Copywriter
Mostra Coffee
08.2022 - 07.2023
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
- Developed marketing strategies and resolved problems to drive sales.
- Improved search result rankings with targeted SEO strategy.
Marketing Intern/Barista
Mostra Coffee
05.2022 - 08.2022
- Scheduled social media postings to advertise products and generate site traffic
- Produced original, creative content for promotional advertisements and marketing materials
- Customized brand message to reach and capture target audience interest and drive engagement
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Editor
The West Wind, Lit. Magazine, Azusa Pacific University
03.2021 - 05.2022
- Maintain records and files of work and revisions and lay out and arrange material for publication
- Edit, standardize, or make changes to material prepared by writers and artists
- Review published materials and recommend revisions or changes in scope, format, and content
Intern
Unnamed Press
08.2021 - 12.2021
- Help support active social media presence, research projects, and participate in staff meetings
- Fulfill the packaging and mailing of advance review copies
- Provide editorial coverage for select submissions and support sales and promotional outreach
Coach
Glendora Storm Club Water Polo
05.2021 - 11.2021
- Plan and direct conditioning programs that enable athletes to achieve maximum performance
- Monitor athletes' use of equipment to ensure safe and proper use
Barista
Reborn
04.2021 - 08.2021
- Create a warm and welcoming environment for both customers and employees
- Clean or sanitize work areas, utensils, or equipment
- Balance receipts and payments in cash registers
Barista
Dripp
06.2020 - 04.2021
- Provide customers with product details, such as coffee blend or preparation descriptions
- Inspect, maintain and sanitize work areas, equipment, and machines
- Balance receipts and count in and out registers 2
Education
Master of Arts - English
San Diego State University
San Diego, California05.2025
Bachelor of Arts - English
Azusa Pacific University
Azusa, California05.2022
High School Diploma -
Diamond Bar High School – Diamond Bar
Diamond Bar, CA05.2018
Timeline
Project Manager & Customer Retention Manager
Mostra Coffee
07.2023 - Current
Marketing Associate & Copywriter
Mostra Coffee
08.2022 - 07.2023
Marketing Intern/Barista
Mostra Coffee
05.2022 - 08.2022
Intern
Unnamed Press
08.2021 - 12.2021
Coach
Glendora Storm Club Water Polo
05.2021 - 11.2021
Barista
Reborn
04.2021 - 08.2021
Editor
The West Wind, Lit. Magazine, Azusa Pacific University
03.2021 - 05.2022
Barista
Dripp
06.2020 - 04.2021
Referee
NFHS/USA Water Polo
06.2018 - Current
Master of Arts - English
San Diego State University
Bachelor of Arts - English
Azusa Pacific University
High School Diploma -
Diamond Bar High School – Diamond Bar
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