Summary
Overview
Work History
Education
Skills
References
Timeline
Barista

Hannah Mutchler

Mansfield,Ohio

Summary

I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Deli Clerk

Waynes Country Market
Lexington , OH
08.2020 - 02.2024
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Greeted customers in a friendly and professional manner.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Rotated product on shelves to ensure freshness.
  • Responded to customer questions regarding product availability.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Documented and entered special orders for event catering and party trays.
  • Tailored orders to address customer allergies and gluten concerns.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Offered suggestions for additional items that would complement customer's order selections.

Kitchen Manager

Marias Cantina
St.Croix , Virgin Islands
04.2016 - 10.2019
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted staff by serving food and beverages or bussing tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Sous Chef, Pastry Chef

The Waves
St.Croix, Virgin Islands
10.2015 - 05.2016
  • Performed as head chef to maintain team productivity and restaurant quality.
  • Monitored food products, freshness and integrity.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Assisted in fresh baked goods daily

Line Cook

Cultured Pelican (Seasonal)
St.Croix, Virgin Islands
12.2014 - 05.2015
  • Cooked multiple orders simultaneously during busy periods.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.

Education

Associate of Applied Science - Culinary Arts

Columbus Culinary Institute At Bradford
Columbus, OH
12-2012

Skills

  • Cost Control
  • Classical & International Cuisine
  • Supply Ordering
  • Verbal and Written Communication
  • Kitchen Management
  • Quality Assurance
  • Group Interaction
  • Hospitality
  • Professional Development
  • Principles of Ethics
  • Product Recommendations
  • Food Safety Knowledge
  • Effective Customer Communication
  • Organizational Abilities
  • POS System Operation
  • Honesty and Integrity

References

References available upon request.

Timeline

Deli Clerk

Waynes Country Market
08.2020 - 02.2024

Kitchen Manager

Marias Cantina
04.2016 - 10.2019

Sous Chef, Pastry Chef

The Waves
10.2015 - 05.2016

Line Cook

Cultured Pelican (Seasonal)
12.2014 - 05.2015

Associate of Applied Science - Culinary Arts

Columbus Culinary Institute At Bradford

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Hannah Mutchler