Open To Work
Hannah Myer
Dental Assistant/Billing/Insurance/Receptionist
Elgin,OR
Summary
I'm an innovative professional with several years of diverse experience with background in dental practices' and hospital management. With proven success in leading projects from start to finish and contributing to organizational growth and success.
I'm pursuing a full-time role that presents professional challenges and leverages with interpersonal skills and problem solving expertise. With high standards following HIPPA regulations for optimal safety.
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success that combines strategic thinking with hands-on experience; to deliver impactful solutions with enhanced performance to further develop professional skills while maintaining positive communication and friendly nature.
I bring a positive attitude and commitment to my willingness to continue education with quick learning, hands-on skills for better knowledge and growth that will benefit in productive and goal-oriented focus.
Overview
14
14
years of professional experience
Work History
Certified Dental Assistant
Eli Mayes Dental
02.2022 - 06.2024
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Assisted in patient preparation and comfort during dental procedures.
- Managed patient records using electronic health record systems for accuracy and efficiency.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Explained treatment procedures and instructed patients on home care guidelines.
- Ensured compliance with safety protocols and infection control guidelines in the clinic.
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Monitored patient comfort and safety during dental procedures.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Collaborated with dental team members to enhance patient experience and satisfaction.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Aided in the creation of custom dental appliances such as mouthguards or retainers by taking precise impressions of patients'' teeth.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Maintained professional development through ongoing continuing education courses in dental assisting techniques.
Receptionist
Grande Ronde Hospital
05.2015 - 02.2022
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with insurance inquiries, ensuring accurate information is provided.
- Maintained electronic health records using EMR systems for efficient data retrieval.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Implemented new check-in procedures that improved patient experience and reduced wait times.
- Trained new reception staff on protocols, enhancing team performance and efficiency.
- Developed patient intake processes that increased accuracy in data collection and documentation.
- Oversaw daily front desk operations, ensuring compliance with healthcare regulations and standards.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
Certified Dental Assistant
Dr. Wesley F Rampton
01.2010 - 03.2015
- Assisted in preparation of endodontic procedures, ensuring sterile environment and readiness of instruments.
- Supported dentists during complex root canal treatments by managing patient comfort and equipment.
- Educated patients on post-treatment care, enhancing understanding and compliance with recovery protocols.
- Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
- Increased efficiency in the dental office by managing appointments, maintaining records, and organizing supplies.
- Contributed to a safe environment by adhering to strict sterilization protocols for instruments and equipment.
- Assisted with root canal treatments for better patient outcomes and faster recovery times.
- Helped establish an emergency dental triage system, ensuring patients received prompt care during urgent situations.
- Utilized specialized endodontic equipment such as apex locators and rotary systems proficiently during procedures, contributing to successful outcomes.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Monitored patient comfort and safety during dental procedures.
- Improved patient satisfaction with gentle chairside manner and empathetic approach to care.
- Participated in community outreach events to promote the importance of oral health and educate the public on available endodontic treatment options.
- Reduced appointment cancellations by implementing reminder calls, leading to increased productivity within the practice.
- Facilitated effective communication between patients and insurance providers, resolving billing issues and ensuring timely payments.
- Developed strong relationships with referring dentists, increasing referral rates and expanding the practice''s patient base.
- Verified patient insurance eligibility and benefits.
- Designed dental report card to explain patient dental health status and treatment plans.
- Process dental claims efficiently, ensuring compliance with insurance guidelines and protocols.
- Review and analyze claim submissions for accuracy and completeness to minimize errors.
- Collaborate with dental providers to resolve discrepancies and obtain necessary documentation.
- Prevented fraud by identifying discrepancies in submitted documentation and following up accordingly.
- Minimized processing delays due to incorrect information or missing documentation by proactively reaching out to relevant parties.
- Fostered positive relationships between insurance providers, dental offices, and patients through clear communication.
- Reduced claim errors by diligently verifying patient eligibility and coverage details before processing.
- Managed high-volume collections, ensuring timely follow-up on outstanding accounts.
- Developed and implemented strategies to enhance recovery processes and reduce delinquency rates.
- Analyzed account data to identify trends, optimizing collection strategies and improving operational efficiency.
- Established strong relationships with clients to negotiate payment plans and resolve disputes effectively.
Education
CDA - Dental
Concord Career Institute
Portland, OR07-2004
Radiology - Dental
OHSU
Portland, OR06-2004
Pit/Fissure Sealants - Dental
Blue Mountain Community College
Pendleton04-2007
Skills
- Infection control proficiency
- Electronic record keeping
- Patient relations
- Health education and support
- Knowledge of HIPAA compliance
- First aid training
- Complex Problem-solving
- Gathering patient health information
- Effective team collaboration
- Basic Life Support
- Health information administration
- Healthcare billing proficiency
- Patient admission procedures
- Effective written and verbal communication
- Proficient in stress reduction techniques
- Comprehensive patient evaluations
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$25/hr - $50/hrTimeline
Certified Dental Assistant
Eli Mayes Dental
02.2022 - 06.2024
Receptionist
Grande Ronde Hospital
05.2015 - 02.2022
Certified Dental Assistant
Dr. Wesley F Rampton
01.2010 - 03.2015
CDA - Dental
Concord Career Institute
Radiology - Dental
OHSU
Pit/Fissure Sealants - Dental
Blue Mountain Community College