Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Naddaf

Joppa

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking to enter healthcare to assist and support patients and make a difference in their lives.

Overview

8
8
years of professional experience

Work History

Food & Beverage Manager

Wawa
Baltimore, MD
03.2016 - Current
  • Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
  • Managed payroll, cash handling, deposits, orders
  • Ensured adherence to local health codes by inspecting food service areas regularly for cleanliness and safety compliance.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the customer experience.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.
  • Cultivated positive relationships with vendors and suppliers.
  • Analyzed sales data to drive revenue growth strategies.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, and customer service.

Medical Scheduler

Advanced Radiology
Nottingham, MD
12.2019 - 12.2020
  • Verified insurance eligibility for each patient prior to their appointment date.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Ensured that all necessary documents were completed correctly prior to patient's appointment date.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Instructed patients regarding how to prepare for appointments.
  • Routed calls and correspondence to appropriate medical staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • EMR

Education

High School Diploma -

Joppatowne High School
Joppa, MD
05-2016

Skills

  • Customer Service
  • Operations Oversight
  • Cost Control
  • Labor Management
  • Strategic Planning
  • Recruitment
  • Staff Supervision
  • Performance Improvement
  • Quality Assurance
  • Money Handling
  • Relationship Building
  • Inventory Management
  • Training and Onboarding
  • Scheduling

References

References available upon request.

Timeline

Medical Scheduler

Advanced Radiology
12.2019 - 12.2020

Food & Beverage Manager

Wawa
03.2016 - Current

High School Diploma -

Joppatowne High School

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Hannah Naddaf