Hannah Nalley
Maysville,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining front desk operations at Georgia Dermatology and Skin Cancer Center. Expert in customer service and time management, significantly improved office workflow efficiency. Skilled in cash handling and adept at listening, consistently delivering first-rate service and operational excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Georgia Dermatology and Skin Cancer Center
11.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Payment Posting Specialist
Premier Choice Billing
04.2019 - 10.2021
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
- Post insurance / patient payments, run credit cards, scan, pull explanation of benefits, deposit checks, deposit third party checks, make daily packets, pull daily bank sheets.
Front Desk Receptionist
David Cooney, Dmd
04.2014 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled all billing and insurance questions.
- Scanning, typing, emails, handling payments, and verifying insurance.
Education
High School Diploma -
Abekah Academy
Florida05.2012
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Timeline
Front Desk Receptionist
Georgia Dermatology and Skin Cancer Center
11.2022 - 03.2024
Payment Posting Specialist
Premier Choice Billing
04.2019 - 10.2021
Front Desk Receptionist
David Cooney, Dmd
04.2014 - 08.2018
High School Diploma -
Abekah Academy
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